Temporary Rapid Rehousing Case Manager

The Salvation Army USA Eastern Territory; Buffalo (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Sick time

Job summary

The Salvation Army USA Eastern Territory is seeking a Temporary Rapid Rehousing Case Manager to join the Buffalo Area Services Team. This outreach role helps families exit homelessness quickly using Housing First principles.

You will assess housing needs, coordinate with landlords, assist with leases, maintain records, and connect clients to employment, health, and social supports. The role emphasizes confidentiality and compassionate service delivery.

Qualifications

• Ability to work with diverse populations in a non-judgmental way.
• Respond to crisis situations effectively.
• Strong communication, both written and verbal.
• Provide and receive constructive feedback.
• Maintain professional boundaries with clients.
• Demonstrate flexibility and creative problem solving.
• Excellent organizational and time management skills.
• Engage with individuals at their stage of change.
• Build relationships with city agencies, landlords and community partners.
• Commitment to The Salvation Army mission.
• Proficient with computer applications and data systems.
• Valid driver''s license and reliable transportation.

Responsibilities

• Identify affordable housing options and recruit landlords for RRH participants.
• Educate landlords about RRH benefits and address barriers.
• Understand rental market standards and eligibility for RRH.
• Provide direct case management or coordinate with teams.
• Communicate with local agencies to access resources.
• Assist participants in finding housing based on needs and finances.
• Negotiate leases and support tenancy skills.
• Maintain client files and documentation.
• Offer ongoing outreach to tenants and develop action plans.
• Coordinate eviction prevention with housing partners.
• Help tenants develop life skills and access services.
• Link to employment and skill development opportunities.
• Provide crisis intervention as needed.
• Stay compliant with HUD and HMIS reporting.
• Attend trainings and meetings.
• Keep confidentiality and privacy.
• Recognize spiritual needs and refer to Corps officers for pastoral care.
• Represent The Salvation Army on committees and coalitions.
• Attend KeepSAfe trainings as required.

Skills

Diverse populations

Crisis response

Communication skills

Feedback skills

Boundaries with clients

Flexibility

Time management

Stage of change engagement

Stakeholder relationships

Mission alignment

Computer skills

Driver's license

Job description

Seeking Temporary Rapid Rehousing Case Manager to join our Buffalo Area Services Team

Our temporary opportunities offer Sick time

Scope And Purpose Of Position

The Rapid Re-Housing/Residential Services Case Manager will be responsible for assisting clients to rapidly exit homelessness and maintain stable housing. Service delivery is guided by a Housing First approach, creating individualized, person-centered housing stability support plans for each household. This is an outreach position working with families in various stages of housing re-location.

Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Research and identify suitable affordable housing options for individuals experiencing homelessness, and recruit landlords to provide housing opportunities for RRH participants.
• Educate landlords about RRH and its benefits and address potential barriers to landlord participation.
• Possess a thorough understanding of the rental market including Housing Quality Standards, Fair Market Rents, and Rent Reasonableness Standards.
• Conduct housing needs assessment and determine eligibility for RRH.
• Provide direct case management and/or coordinate with case management to provide continuity of service for participants.
• Communicate effectively with local community and external agencies; successfully fostering relationships which enable needed resources to be accessed.
• Assist participants in finding appropriate rental housing based on their needs, preferences, and financial resources.
• Help participants negotiate manageable and appropriate lease agreements with landlords and use or develop the skills to be a successful tenant.
• Maintain lease and compliance files, as well as all client case files, in an orderly, up-to-date manner.
• Provide ongoing, active outreach and creative engagement to tenants.
• Conduct comprehensive assessments and help tenants develop action plans to achieve goals.
• Work with tenants and property management to coordinate eviction prevention efforts and develop housing permanency plans.
• Assist tenants in developing basic life skills including tenant rights and responsibilities and other supports to maintaining housing.
• Link tenants to employment opportunities, skill development opportunities, and accessing medical, mental health, substance use, and psychosocial supports as needed.
• Provide crisis intervention as needed.
• Meet documentation requirements as dictated by program need and HUD mandates.
• Possess a working knowledge of Service Point and Homeless Management Information System (HMIS).
• Stay in touch with clients to ensure the services are maintaining stability for the duration of the commitment.
• Maintain confidentiality, respect privacy, and preserve the clients’ routine and independence as much as possible.
• Recognize spiritual needs of person, refer to the Corps officers (who are ordained ministers of the Salvation Army) for pastoral care as appropriate.
• Represent The Salvation Army on committees, work groups and commissions as appropriate.
• Attend on-going trainings and informational meetings in conjunction with the Homeless Alliance of Western New York
• Attend all staff meetings, workshops and trainings as directed.
• Participate in all other duties and activities as requested or assigned.
• Attend all KeepSAfe trainings as required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice due to business needs.

Qualifications

SPECIAL SKILLS, CERTIFICATES, LICENSES, REGISTRATIONS

• Ability to effectively work with diverse populations in a non-judgmental way.
• Capacity to respond to crisis situations.
• Strong communication skills – both verbal and written.
• Ability to give and receive constructive feedback.
• Ability to recognize and observe appropriate boundaries with clients.
• Proven flexibility and creativity.
• Strong organizational and time management skills.
• Interest and experience in engaging with individuals in their current stage of change.
• Ability to build, foster and enhance relationships with the City of Buffalo, Department of Social Services, local landlords, and other Human Service Agencies.
• Possess the values and skills needed to provide effective assistance to the people we serve.
• Able to embrace and agree with the overall mission of The Salvation Army.
• Proficient in computer skills and various program applications.
• Valid driver’s license that meets The Salvation Army insurance requirements and reliable transportation.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.