Temporary Quality Specialist

City of Austin; Charlotte (NC); On-site; USD 41,000 - 52,000; Full time

Job summary

City of Austin is seeking a Temporary Quality Specialist to support the Arson Division, handling administrative tasks, records, and compliance with law-enforcement requirements. You will assist with quality assurance, records management, and process improvement projects.

The role requires a bachelor’s degree and experience in public safety or investigative environments, with notary/CJIS clearance preferred, and on-site work with no telework.

Qualifications

• Bachelor's degree plus one year experience; Lean Six Sigma may substitute.
• Public Safety or investigative environment preferred.
• Proficiency with listed law enforcement databases (TCOLE, TCLEDDS, Versadex, AXON, TechShare, Odyssey).
• Notary Public certification & CJIS clearance ability.
• Experience in data quality, data mining, and analytics; familiarity with process improvement methodologies.

Responsibilities

• Provide primary administrative support: calls, emails, scheduling, coordination, documents, vendors, travel, notary, supplies, workflow.
• Arson leadership support: assist Arson Battalion Chief; maintain TCOLE and TCLEDDS records.

Skills

Continual improvement

Communication

Prioritization

Relationship building

Systematic thinking

Analytical reading

Recommendation understanding

Education

Bachelor's degree in related field

Lean Six Sigma

Tools

TCOLE

TCLEDDS

Versadex

AXON

TechShare

Odyssey

Job description

About This Position

Job Description: Purpose: Under general supervision assists with supporting quality assurance, continual improvement, and risk mitigation activities for business units within the organization.

Duties, Functions and Responsibilities

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Assists with projects related to the development or improvement of organizational programs, processes, and systems. Uses quality assurance methodologies to assist with current state analysis assessments. Assists with continuous improvement projects for business units within the organization. Assists with risk mitigation evaluations to improve organizational performance. Assists with assessments of organizational systems and processes. Assists with organizational change efforts. Assists with the development and implementation of continual improvement training activities. Supports the organizations quality center of excellence. Responsibilities - Supervisor and/or Leadership Exercised: None.

Knowledge, Skills, and Abilities

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed. Knowledge of continual improvement methodologies. Skill in communication in a variety of formats including print and oral. Ability to work with frequent interruptions and changes in priorities. Ability to establish and maintain working relationships. Ability to look at situations systematically. Ability to understand and interpret complex information. Ability to understand recommendations.

Minimum Qualifications

Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus one (1) years of experience related to the job. Lean Six Sigma Certification may substitute for required experience.

Preferred Qualifications

Experience in a Public Safety or investigative environment. Proficiency with law enforcement databases (TCOLE, TCLEDDS, Versadex, AXON, TechShare, Odyssey). Experience with records management and public information requests. Strong administrative background supporting an office environment. Notary Public certification & ability to obtain CJIS Clearance. Experience in data quality, data mining, and analytics . Experience with process improvement methodologies.

Licenses and Certifications Required

None.

Compensation Range

The annual hiring range for this position is $22.15-$61.08

Notes to Candidate

The Temporary Quality Specialist assigned to Austin Fire's Arson Division provides administrative, records, and system support to ensure smooth daily operations, accurate investigative documentation, and compliance with law-enforcement requirements. A vital part of the role includes Records Management and Public Information Requests, ensuring timely responses, proper case documentation and adherence to legal standards. The position also supports the Compliance and Quality Assurance Division Manager on special projects involving process improvement, data management, and organizational performance. This position requires strong administrative skills, attention to detail, and the ability to manage records and Public Information Requests. Applicants must be able to handle sensitive and confidential information with a high level of discretion and professionalism.

Primary Duties

• Office operations - Serve as primary administrative support; manage calls, emails, scheduling, coordination, document preparation, vendor support, travel, notary services, supply orders and workflow support.
• Arson Leadership Support - Provide administrative assistance to the Arson Battalion Chief, Captain and direct supervisor; maintain TCOLE and TCLEDDS records.

Salary Range

$29.94 - $37.43 hourly

Days and Hours

Monday – Friday. 7:00 a.m. – 4:00 p.m. Hours may vary due to operational needs.

Telework

In-Office position with NO telework options.

Important Note to Applicants

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special?

Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

Value and Innovation: Work in an environment where employees are valued and innovation thrives.

Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

EEO Statement for City of Austin

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk. City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call [phone] or Texas Relay by dialing 7-1-1.

City of Austin Employment Video