Temporary Parking Operations Supervisor

Florida International University; Miami (FL); On-site; USD 42,000 - 54,000; Part time

Job summary

Florida International University’s Parking and Transportation Department seeks a Temporary Supervisor to lead a team of customer service and operations professionals in our Miami campus operations. The role emphasizes high-quality customer interactions and smooth daily operations.

The ideal candidate will have at least a high school diploma or GED with 2 years of experience, strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment;

Qualifications

• High School Diploma or GED with 2 years of experience, or an equivalent combination of relevant education and/or experience.
• 2 years of experience in customer service is preferred.
• Strong leadership, communication, and interpersonal skills are essential.
• Ability to manage multiple tasks, meet deadlines, and adapt to a fast-paced environment.
• Knowledge of parking and transportation operations is a plus.

Responsibilities

• Supervises customer service operations and ensures high-quality interactions with customers during in-office operations.
• Provides oversight across all operations to ensure smooth, efficient, and effective execution.
• Assists in the development of employee tasks, schedules, and training programs for customer service and operational teams.
• Effectively resolves customer and operational issues, providing recommendations and strategies to enhance team performance and operational success.
• Monitors performance metrics and operational workflows to identify areas for improvement and ensure continuous optimization of services.
• Collaborates with other department supervisors to coordinate efforts and align strategies, ensuring consistency across all operations.

Skills

Leadership

Communication

Interpersonal skills

Multitasking

Time management

Problem-solving

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Florida International University’s Parking and Transportation Department seeks a Temporary Supervisor to lead a team of customer service and operations professionals in our Miami campus operations. The role emphasizes high-quality customer interactions and smooth daily operations.

The ideal candidate will have at least a high school diploma or GED with 2 years of experience, strong leadership, excellent communication, and the ability to manage multiple tasks in a fast-paced environment;