Temporary Licensing Specialist - OCLM Project

State of Colorado; Lakewood (CO); On-site; USD 21,000 - 30,000; Part time

Job summary

The Colorado Department of Revenue, Auto Industry Division, seeks a Temp Aide for Lakewood to support licensing operations. The role focuses on processing ownership changes, trade name modifications, and location changes after investigations are complete, including mailing licenses and creating new licenses for licensees.

Responsibilities include following up on deficiencies, issuing licenses and duplicates, handling payments, and organizing electronic and hard-copy documents for scanning.

Qualifications

• Three years of general clerical experience in an administrative or office support role.
• Ability to perform high-level decision making and multitasking.

Responsibilities

• Process applications such as changes of ownership, changes of trade name, and changes of location after investigations are completed; mail licenses and create new licenses for licensees.
• Follow up on application deficiencies via written requests to applicants and make licensing decisions per rules and procedures.
• Create licenses and mail licenses to licensees; create duplicate licenses as needed.
• Receive payments from applicants related to applications.
• Review licensing electronic files and upload into the OnBase system; batch hard copy documents for Pueblo scanning into IDS system.

Skills

Clerical experience

Multitasking

Decision making

Job description

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan, helping them navigate the complexities of government so they can thrive. Our core values of service, teamwork, accountability, integrity, and respect drive us

The Department’s vision is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Auto Industry Division

The Auto Industry Division is responsible for regulating the Motor Vehicle and Powersports Industry with balanced emphasis on Education, Compliance, and Enforcement of applicable laws and regulations. The Division regulates with fundamental fairness by ensuring that three key components are the primary focus:

• Educate and protect consumers.
• To treat applicants and licensees fairly, professionally, courteously, and efficiently;
• To foster an honest and healthy industry within the State of Colorado and to ensure consumer confidence in the manufacture, distribution and sale of all vehicles within the Division's jurisdiction.

The unit is charged with ensuring that all licensees comply with Title 44, Article 20, parts 1 & 4 of the Colorado Revised Statutes and the related promulgated rules of the Colorado Motor Vehicle Dealer Board in addition to various federal laws and regulations.

This is accomplished by the formulation of effective and efficient licensing procedures, quality background investigations of licensees and/or licensee applicants, and complete and thorough enforcement investigations. This unit can issue licenses, refer to licensing decisions to the Motor Vehicle Dealer Board, close investigations or refer investigative results to the Board for administrative decisions and/or the local District Attorney for criminal filings.

JOB DUTIES:

This Temporary position is located Lakewood in the Auto Industry Division. This position is critical to supporting the OLCM Project in accomplishing the overall mission and vision of the Division. Functions include:

• Processes applications such as changes of ownership applications, modifications of premises, changes of trade name and changes of location after the investigations have been completed. This position will also mail copies of newly issued Division licenses to the licensee, produce licenses approved for changes of trade name and create and mail new licenses for licensees.
• Follows up on application deficiencies via written requests to applicants and makes licensing decisions in accordance with rules, regulations and procedures.
• As necessary, create licenses, mails licenses to licensee, creates duplicate licenses.
• Receives payment from applicants concerning applications.
• There are two types of imaging at this time: electronic and hardcopy.
• This position reviews licensing electronic files and uploads each file into the OnBase digital system. With hard copy, this position organizes documents into batches by license type to be sent to Pueblo for scanning into the IDS system

Residency Requirement:

Residents and non-residents of Colorado may apply and be hired into this position as the work will be performed primarily at a location that is within 30 miles of the state border.

Class Code & Class Description:

P1A1XX Temporary Aide

Minimum Qualifications:

Experience Only: Three (3) years of general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking; or

• * General clerical duties may include: the accurate and timely completion and processing of documents and information electronically; scheduling; accepting reservations or accepting registrations; reception and intake; record keeping and maintenance; meeting arrangements; document creation, word processing; revising office procedures; compiling and formatting the content for program materials such as annual reports and newsletters; screening documents and supporting information to determine eligibility, authenticity, or identity; accounting for the allotted funds by authorizing (signing) operating expenditures.
• ** Retail, food service or call center customer service is not in an office support environment and will not be given credit toward the minimum requirements.

Education and Experience: A combination of related education Business or a similar discipline and/or relevant experience in general clerical experience in an administrative or office support role demonstrating high level decision making and multitasking equal to three (3) years.

NOTE: If submitting a transcript, certification or other relevant materials, candidates may redact information that identifies their age, date of birth, or dates of attendance at or graduation from an educational institution.

Special Qualifications:

• Applicants must be able to successfully pass a background investigation.
• Must be willing and able to occasionally lift up to 20 lbs.

Preferred Qualifications:

• Knowledge and experience processing license applications and renewals in a regulatory environment.
• Experience with the Mylo Licensing system and GenTax system.
• Possess a strong understanding of the Colorado Motor Vehicle and Powersports Codes and Rules.
• Exceptional interpersonal/customer service skills.
• Excellent written and communication skills.
• Strong ability to multi-task.
• Proven ability to work independently and accept supervision.
• Proven success organizing and tracking workload.
• Ability to multitask with strong attention to detail.
• Established proficiency in position-related office technologies, especially Microsoft Office programs to include Word and Excel.

Conditions of Employment with the CDOR:

Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

As a condition of employment with the CDOR, all personnel must file all necessary Colorado Individual Income Tax (CIIT) returns and pay tax obligations, therefore all employees must undergo a pre-employment evaluation of their tax records/accounts to ensure compliance with this policy. Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Applicants must be legally eligible to work in the United States to be appointed to this position. DOR uses E-Verify to confirm the eligibility of all newly hired employees. DOR does not provide sponsorship for employment-based visas.

Minimum Qualification Screening

• Applicants must meet the minimum qualifications to continue in the selection process for this position. Do not use "see resume" or "see attached" statements on your application.
• Cover letters and resumes will not be accepted in lieu of the official State of Colorado online application. Part-time work experience will be prorated.
• Recommended attachments: Resume, Cover letter
• List your employment history starting with the most recent job, including part-time, temporary, and volunteer jobs. If more than one job was held with a given organization, list each job held as a separate period of employment.
• Information must be accurate, including dates of employment. If it is found that information provided is falsified, you will not be considered for a job with the State of Colorado and/or may be removed from a job after hire.
• The eligible list established from this posting may be used to fill additional vacancies.

Email Address:

All correspondence regarding your status in the selection/examination process will be conducted via email. Please set up your e-mail to accept messages from "state.co.us" and "[e-mail]" addresses. It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Equity, Diversity, and Inclusion Compliance

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities. The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Revenue is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA inbox, [e-mail].

We are committed to building work environments that are inclusive and reflect our communities and the diverse talents of all people. We strongly encourage candidates from all backgrounds and abilities to apply.

Methods of Appointment:

Appointment to the vacancy or vacancies represented by this announcement is expected to be from the eligible list created. However, at the discretion of the appointing authority, the position(s) may be filled by another method of appointment for a valid articulated business reason.

Step Pay Program:

Per the requirements of the Step Pay Program, any former or current State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification's pay range based on completed years in their current class series.