Temporary IT Ops Support – 2nd Shift, Night/Weekend OT

PlanetArt; Woodridge (IL); On-site; USD 36,000 - 44,000; Full time

Job summary

PlanetArt is seeking a Temporary IT Ops Support to back our Woodridge facility on a 2nd shift with mandatory overtime during peak periods. Local candidates only, nights and weekends required. This temporary role ends on 12/18/26.

You will diagnose and resolve hardware, software, and network issues for the warehouse environment, manage tickets, and support critical systems such as Citrix, printers, and AD/O365.

Qualifications

• Experience troubleshooting Citrix for basic user needs like accounts updates and connection issues.
• Experience troubleshooting printers, networks and RF devices for warehouse operations.

Responsibilities

• Troubleshoot and support hardware, software, and network issues via email, chat, or in-person.
• Log, track, prioritize, and resolve support requests using a ticketing system.
• Create, modify, and disable user accounts and permissions in AD and Microsoft 365.
• Set up, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot operating systems and business apps, including Citrix.
• Escalate complex issues to senior IT staff or appropriate teams.
• Maintain knowledge base articles and standard operating procedures.

Skills

Citrix

Printers & RF

Active Directory

Microsoft 365

VMware

Job description

PlanetArt is seeking a Temporary IT Ops Support to back our Woodridge facility on a 2nd shift with mandatory overtime during peak periods. Local candidates only, nights and weekends required. This temporary role ends on 12/18/26.

You will diagnose and resolve hardware, software, and network issues for the warehouse environment, manage tickets, and support critical systems such as Citrix, printers, and AD/O365.