Temporary Hurricane Contact Center Agent

MCI; Montgomery (AL); Remote; USD 10,000 - 60,000; Part time

Job summary

Join a leading BPO company as a Temporary Hurricane Contact Center Agent. This remote, part-time role involves assisting customers during disaster relief efforts, utilizing customer service techniques, and enhancing the overall customer experience. Ideal for motivated individuals with strong communication skills, this position offers competitive pay and flexible hours.

Benefits

PTO

Incentives

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18+ years old.
• Excellent communication skills (written and oral).
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Utilize service techniques and systems.
• Improve customer experience.

Skills

Communication skills

Problem-solving

Customer-oriented attitude

Reliability

Interpersonal skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we are a trusted partner in the industry.

Work Arrangement: Remote Work-at-Home

Job Type: Part-Time

Pay Types: Hourly + Bonus

Application Details: No Resume Required, Entry-Level

We seek agents to work as needed in response to disaster relief efforts. This temporary, remote position is contingent on hurricane disaster relief needs. Candidates will be contacted via email and text as needed. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To apply, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

What does a Hurricane Relief Agent do? We enhance the customer experience by providing exceptional solutions to simple requests, applying the latest customer service techniques, and learning our account management systems during a challenging time.

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience
• Utilize service techniques and systems
• Escalate dissatisfaction appropriately

Agents should be confident, engaged, team-oriented, dedicated, positive, and enthusiastic daily.

Candidate Qualifications

Motivated and dedicated applicants are encouraged to apply. Ideal candidates possess:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills (written and oral)
• Typing speed of 20+ WPM
• Basic Microsoft Office skills
• Understanding of Windows OS
• Reliability and punctuality
• Problem-solving and conflict resolution skills
• Customer-oriented attitude
• Ability to multi-task and self-manage
• Strong interpersonal skills and team focus
• Ability to thrive in a fast-paced, changing environment

Conditions of Employment

Must be authorized to work in the respective country. Willingness to undergo background/security investigation and drug screening, contingent on results.

Compensation and Benefits

We offer competitive pay based on experience, with benefits including PTO, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, a fun work environment, and casual dress code. Specific benefits may vary by location.

Physical Requirements

This role involves predominantly sedentary work, sitting/standing for long periods, operating a computer and office equipment, with occasional movement and lifting up to 40 pounds.

Reasonable Accommodation & Diversity

We provide accommodations per ADA guidelines and promote a diverse, inclusive work environment free from discrimination and harassment. All employment decisions are merit-based and comply with applicable laws.

About MCI

MCI creates industry-leading solutions for CX and DX challenges, offering BPO, staff augmentation, contact center services, IT services, and more. Recognized as Iowa's fastest-growing company in 2019, MCI operates multiple facilities across North America and employs over 10,000 professionals, serving 150+ clients.

Disclaimer

This description provides a general overview. Duties, responsibilities, skills, and qualifications may change. Employment is at-will, and descriptions are not contractual.