Temporary Hurricane Contact Center Agent

Mass Markets; Texas; Remote; USD 10,000 - 60,000; Full time

Job summary

A leading BPO company, Mass Markets, is seeking Temporary Hurricane Contact Center Agents to assist customers during disaster relief efforts. This remote position requires excellent communication skills and a high school diploma. Responsibilities include addressing service inquiries and improving customer experience during challenging times.

Benefits

Competitive pay

Health benefits

Retirement plans

Paid time off

Opportunities for career growth

Qualifications

• Must be 18+ years old.
• Excellent communication skills.
• Typing speed of 20+ WPM.

Responsibilities

• Assist customers with service inquiries.
• Learn common requests and solutions.
• Utilize service techniques and systems.

Skills

Communication

Customer service orientation

Empathy

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows

Job description

Temporary Hurricane Contact Center Agent

Join to apply for the Temporary Hurricane Contact Center Agent role at Mass Markets

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are seeking agents to work as needed in response to disaster relief efforts. This is a temporary, remote position contingent on hurricane disaster relief needs. Candidates will be contacted via email and text on an as-needed basis. Hours are from 8:00 AM - 8:00 PM ET, with shifts from 8:00 AM - 2:00 PM and 2:00 PM - 8:00 PM. To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Assist customers with service inquiries
• Learn common requests and solutions
• Improve customer experience during a difficult time
• Utilize our service techniques and systems
• Escalate customer dissatisfaction appropriately

Candidate Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office and Windows
• Reliable with good attendance
• Customer service-oriented, empathetic, patient
• Ability to multi-task and stay focused
• Team player with a positive attitude

Compensation and Benefits

We offer competitive pay, incentives, health benefits, retirement plans, paid time off, and opportunities for career growth. Specific benefits may vary by location.

Physical and Employment Conditions

This is a largely sedentary role requiring use of computers and phones. Must be authorized to work, willing to submit background checks and drug screening. We provide reasonable accommodations as per ADA. MCI is an equal opportunity employer committed to diversity and inclusion.