Temporary, Exhibition Security Officer

Detroit Institute of Arts; Detroit (MI); On-site; USD 2,066,000 - 3,031,000; Part time

Job summary

The Detroit Institute of Arts is seeking a Temporary, Exhibition Security Officer to support Protection Services during special exhibitions. The role involves being an ambassador for the museum, enforcing policies, and ensuring guest safety while maintaining a welcoming atmosphere for visitors.

Responsibilities include monitoring galleries, guiding guests, and assisting during emergencies. Requires a high school diploma or GED and at least one year of related experience; weekend and evening

Qualifications

• High school diploma or GED required.
• One year of related experience.
• Demonstrated ability to speak publicly and engage audiences effectively.

Responsibilities

• Staff special exhibition gallery posts during public hours with vigilance and a welcoming demeanor.
• Enforce museum policies and assist visitors as an ambassador for the museum.
• Direct visitors to attractions and facilities within the museum.
• Assist during emergencies and non-routine operations, including evacuations and medical emergencies.
• Apply museum values to interactions to promote inclusion and belonging.
• Perform other duties as assigned.

Skills

Public speaking

Customer service

De-escalation

Collaboration

Attention to detail

Written communication

Ethical conduct

Emergency decision making

MS Office 365

MS Teams

Education

High school diploma or GED

1 year related experience

Tools

Microsoft Office 365

Microsoft Teams

Job description

We will be hiring for this position at our upcoming Georgia O'Keeffe: ArchitectureJob Fair! Please join us onsite at the DIA on Monday, July 27th from 9:00am-3:00pm to participate in the hiring fair. This position will begin mid-August and end with the exhibition in early January of 2027.

JOB TITLE: Temporary, Exhibition Security Officer

DEPARTMENT: Protection Services

REPORTS TO: Supervisor, Protection Services

CLASSIFICATION: Part-Time, Non-Exempt

REMOTE WORK ELIGIBILITY: Museum-Based

GENERAL SUMMARY

Under the supervision of the Supervisor, Protection Services, the Exhibition Security Officer serves as an ambassador for the museum and the department during special exhibitions. The position tactfully and effectively communicates the policies and practices established for the protection and safety of museum staff, guests, and the collection.

ESSENTIAL FUNCTIONS

• Staff special exhibition gallery posts, both stationery and foot patrols, during public hours with vigilance, attention to detail, and a positive, welcoming demeanor.
• Serve as an ambassador for the museum and the department by providing exemplary service and support while tactfully enforcing policies and procedures.
• Direct visitors to various attractions and facilities within the museum and throughout Midtown Detroit.
• Assist the Detroit Institute of Arts Museum Security Officers during emergencies and non-routine operations, including but not limited to: evacuations, lockdowns, shelter-in-place, medical emergencies, and other unusual circumstances that may arise.
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned.

QUALIFICATIONS

EDUCATION AND EXPERIENCE

High school diploma or GED equivalent required. One (1) year of related experience.

KNOWLEDGE, SKILLS, AND ABILITIES

• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Demonstrated ability to provide strong customer service.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to share clear, effective, and professional information through talking or writing.
• Demonstrated ability to work with attention to detail and produce accurate results.
• Must possess a demonstrated understanding of ethical business conduct and professional practices including maintenance and protection of confidential and sensitive information.
• Ability to respond calmly and make decisions in urgent and emergency situations.
• Ability to maintain a stationary position and/or move for the majority of a shift.
• Ability to work regular weekend, evening, and holiday hours.
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.

Must be able to work under varied conditions including stationary positions for long periods of time and walking and/or standing for the entire shift based on assignment. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person and radio communication.