Temporary Exhibition Experience Host

Toledo Museum of Art; Toledo (OH); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Employee Assistance Plan

Museum Family Membership

Job summary

The Toledo Museum of Art is seeking a Temporary Exhibition Experience Host to support a welcoming, safe, and engaging visitor experience for Losing Ourselves Together: The Art of Bobby Anspach. This role serves as a visible presence, guiding visitors, answering questions, and facilitating positive guest interactions within the galleries.

Ideal candidates will have 2+ years in visitor services or hospitality, strong verbal communication, and a customer-service mindset.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in visitor service, hospitality, customer service or sales.

Responsibilities

• Welcome and engage guests in the temporary exhibition gallery; provide directions and information about campus, collections, events, and artists.
• Manage tasks related to the temporary exhibition and assist with exhibition messaging.
• Support visitor flow and monitor capacity in the exhibition area.
• Promote museum memberships, events, exhibitions, and merchandise to visitors.
• Conduct visitor surveys and document responses; de-escalate issues as needed.

Skills

Verbal communication

Empathy

Customer service

Hospitality

Public engagement

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Title: Temporary Exhibition Experience Host

Department: Visitor Services

Reports to: Visitor Services Manager

FLSA Status: Non-Exempt

Job Status: Temporary, as needed for approximately 15-20 hours weekly for Losing Ourselves Together: The Art of Bobby Anspach

Hourly Compensation: $15.00

Exhibition Date: October 17, 2026 through March 14, 2027

Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus.

And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.

At the Toledo Museum of Art, we are dedicated to fulfilling our mission and our commitment to cultivating an organizational culture where every individual feels valued, inspired, respected, and empowered. We believe fostering such a culture requires everyone to work daily at positively enhancing the experience of our team members. We hope all interested in employment here will strive to elevate our mission and our culture!

Summary

The Temporary Exhibition Experience Host is a temporary position that supports a welcoming, safe, and engaging visitor experience during a special temporary artist exhibition. This temporary position serves as a visible and approachable presence within the museum spaces by assisting visitors with wayfinding, answering questions, supporting exhibition flow, interactive activities and helping create positive guest interactions. This position will serve as the principal point of contact within the show, helping to enhance the visitor experience through creative engagement, and will help bring the museum experience to life through hospitality, professionalism, and engagement with visitors of all backgrounds. This role is best suited for individuals who enjoy interacting with the public and creating positive visitor experiences. Candidates should demonstrate warm engaging presence and the ability to proactively assist and interact with visitors.

Key Accountabilities

• Welcomes and positively engages with guests in the temporary exhibition gallery while providing directions and information regarding the campus, permanent collection, special events, and special exhibitions and artists.
• Responsible for assigned tasks associated with the temporary exhibition.
• Provide clear messaging to visitors regarding the temporary exhibition.
• Support visitor flow and occupancy within the temporary exhibition area(s).
• Monitors and accurately reports capacity within the temporary exhibition.
• Actively promotes Museum membership, special events, exhibitions, and merchandise while engaging visitors.
• Conducts visitor surveys and records general visitor responses to the temporary exhibition.
• Responsible for proactively identifying, troubleshooting, and de-escalating issues occurring in the galleries.
• Works closely with Protective Services to ensure the safety of visitors and the collection; actively promotes the safety policies of the Museum.
• Supports accessibility and inclusive visitor experiences.
• Assist with special events associated with the temporary exhibition including member preview, evening programs, or high-volume visitation periods as assigned.
• Represent the museum with professionalism, warmth and courtesy.
• Attends mandatory training programs provided by the Art Museum.
• Performs other duties as assigned or required.

EXHIBITION-SPECIFIC RESPONSIBILITIES:

Losing Ourselves Together: The Art of Bobby Anspach

• Guide visitors through immersive exhibition experiences using a standardized script and established procedures.
• Create a welcoming, safe, calming, and supportive environment before, during, and after visitor participation.
• Prepare, sanitize, reset, and monitor exhibition equipment and sensory materials between sessions.
• Maintain an attentive presence within the installation and assist with visitor engagement, comfort, and questions throughout the experience.
• Support smooth exhibition operations by collaborating with museum staff and partners as needed.

Additional qualifications for this exhibition include:

• Comfortable speaking to individuals and small groups and delivering a scripted experience multiple times throughout the day.
• Demonstrated empathy, patience, and strong interpersonal skills when interacting with diverse audiences.
• Ability to remain calm, attentive, and professional while supporting visitors through potentially meaningful or emotional experiences.
• Comfortable learning and operating basic exhibition technology and audio equipment.
• Experience in education, customer service, hospitality, performance, facilitation, or museum environments is preferred.

Education And Experience

• High School Diploma or GED equivalent
• Minimum of 2 years’ experience in visitor service, hospitality, customer services or sales

Specialized Knowledge, Competencies And Abilities

• Flexible work schedule required which will include hours on weekends and some evenings.
• Exceptional verbal communication skills with the ability to facilitate positive dialogues with diverse audiences and build rapport with Museum visitors one-on-one or in groups.
• Comfortable with interacting with diverse audiences in a public-facing environment.
• Maintains an attentive and visible presence in the temporary exhibition space.
• A commitment to providing current, accurate, and helpful information.
• Ability to work as a collaborative team player who is able to adapt to meet shifting demands and priorities.
• The ability to use Microsoft Office is a plus.
• Willingness to engage in continuous learning about current temporary exhibitions, art and museum practices.
• Strong observation and situational awareness abilities, including noticing unusual circumstances and situations requiring attention.
• Deep interest in and experience with engaging and interacting with diverse visitors.

Benefits

• Employee Assistance Plan
• Museum Family Membership which includes: Discounts in the Museum Store, Café, Studio Art Classes, & More!

WORK ENVIRONMENT

Position requires extensive physical mobility – must be able to stand, walk and move about multi-gallery posts during entire shift. Sound level in galleries varies from very quiet to noisy, depending upon activity level. Must be able to communicate verbally both person-to-person, electronically and by radio and visually observe all activity on assigned posts. Position may require ability to operate a variety of technologies, including familiarity with computers, monitors, kiosks, projectors, etc.; the person in this position frequently communicates with public, membership, and staff who have inquiries and must be able to exchange accurate information in these situations; May occasionally lift up to 35 pounds.

The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting Human Resources at [e-mail] or (567)-666-0387.