Temporary Desktop Support Technician

Gravie; Minneapolis (MN); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health benefits

Flexible PTO

Parental leave (up to 16 weeks)

Paid holidays

401k program

Transportation perks

Education reimbursement

Paw-ternity leave

Job summary

Gravie is seeking a Temporary Desktop Support Technician to support our IT operations in Minneapolis. You will handle Level 1 tickets, manage Windows, Chrome, and Mac devices, and provide on-site and remote end-user support to keep our team productive.

You will also manage hardware inventory, licensing, and SaaS applications, while coordinating equipment shipping. The role emphasizes teamwork, curiosity, and customer-service excellence.

Qualifications

• 1+ years of IT experience including troubleshooting and supporting Chrome and Mac laptops.
• Troubleshoot basic to moderately complex IT issues on PCs, laptops, printers, and mobile devices.
• Knowledge of Google Workspace, Microsoft Office, Zoom, Slack.
• Ability to learn new tech quickly and adapt to fast-paced environments.
• Strong customer service and communication skills; detail-oriented and organized.
• Able to work both independently and with teams; collaborative mindset.
• Extra credit for Five9, Chromebooks, Duo or Okta MFA, Freshservice, AWS AppStream or Zoom Rooms.

Responsibilities

• Handle Level 1 IT support tickets for local and remote users.
• Provide on-site and remote support for Windows, Chrome, and Mac devices and software.
• Manage hardware inventory and licensing compliance.
• Resolve or escalate issues to meet SLAs and coordinate with cross-functional teams.
• Support SaaS applications and cloud services (Google Apps).
• Assist in setup of new Windows and Mac laptops with required software.
• Coordinate shipping/receiving of IT equipment and maintain records.

Tools

Google Workspace

Microsoft Office

Zoom

Slack

Five9

Chromebooks

Duo

Okta

Freshservice

AWS AppStream

Zoom Rooms

Job description

Hi, we're Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The Role

We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season. You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will span various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance. Your diverse skill set, and experience will be crucial in providing on-site support to our team in our Minneapolis office five days a week.

You Will

• Primarily work Level 1 support tickets.
• Manage and support Windows, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.
• Provide on-site and remote technical support to end-users, addressing hardware, software, and network-related issues.
• Handle IT tickets and incidents, prioritize tasks, and resolve or escal as needed to meet service-level agreements.
• Support and troubleshoot applications used within the company, including SaaS solutions.
• Oversee hardware inventory in the office and ensure accurate records.
• Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.
• Assist in the setup and configuration of new Windows and Mac laptops with the necessary software and updates.
• Stay current with Chrome, Windows and Mac hardware and OS advancements, SaaS applications, and best practices.
• Support and manage cloud services for email, calendar and file sharing (Google Apps).
• Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.
• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You Bring

• 1+ years of experience in an IT setting that includes troubleshooting and supporting Chrome and Mac laptops.
• Ability to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software.
• Knowledge of Google Workspace (gmail, docs, sheets, slides), Microsoft office, Zoom, Slack
• Ability to troubleshoot technical issues, determine root causes, and resolve issues.
• Ability to learn new technologies quickly.
• Strong customer service
• Excellent communication and interpersonal skills to interact with team members and clients.
• Detail-oriented with strong organizational and time management skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• Extra credit for candidates with experience in Five9, Chromebooks, Duo or Okta multifactor authentication, Freshservice, AWS AppStream or virtual desktop environments, and Zoom Rooms.

A Little More About Us

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.
• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.
• Our clients love us. Customer satisfaction rates among employees using Gravie's health plans consistently rank above 80% - nearly 40 points above the industry average.
• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

Benefits

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.

Job Applicants

If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.