Temporary Desktop Support Technician

Socket.dev; Minneapolis (MN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Alternative medicine coverage

Flexible PTO

Paid parental leave (up to 16 weeks)

Paid holidays

401k program

Transportation perks

Education reimbursement

Paid paw-ternity leave

Job summary

Gravie is seeking a Temporary Desktop Support Technician to maintain IT infrastructure for a growing team in Minneapolis. You will handle Level 1 tickets, support Windows, Chrome, and Mac environments, and provide on-site and remote assistance to employees five days a week.

Ideal candidates have 1+ year IT experience, strong customer service, and ability to learn quickly. Nice-to-have skills include Five9, MFA tools, and cloud app support.

Qualifications

• 1+ years IT experience including troubleshooting Chrome and Mac laptops.
• Experience supporting Windows, Macs, printers and networking.
• Knowledge of Google Workspace, Microsoft Office, Zoom, Slack.
• Ability to learn new technologies quickly.
• Strong customer service and communication skills.
• Detail-oriented with good organizational and time management skills.
• Ability to work independently in a fast-paced environment.
• Nice-to-have: Five9, Chromebooks, Duo, Okta MFA, Freshservice, AWS AppStream or Zoom Rooms.

Responsibilities

• Handle Level 1 IT support tickets for local and remote users.
• Manage Windows, Chrome, and Mac hardware and software including laptops and printers.
• Provide on-site and remote end-user support for hardware, software, and networking issues.
• Process IT tickets and incidents to meet SLAs.
• Support and troubleshoot company SaaS applications.
• Oversee hardware inventory and shipping/receiving of IT equipment.
• Set up and configure new Windows and Mac laptops with needed software.
• Stay current with OS and hardware advancements, SaaS apps, and best practices.
• Support cloud services for email, calendar and file sharing (Google Apps).
• Collaborate with cross-functional teams to ensure smooth IT operations.
• Demonstrate Gravie's core competencies: authentic, curious, creative, empathetic, outcomes-focused.

Skills

IT support

Chrome / Mac support

Customer service

Problem solving

Communication

Tools

Five9

Chromebooks

Duo MFA

Okta

Freshservice

AWS AppStream

Zoom Rooms

Job description

Hi, we're Gravie. Our mission is to create health benefits that actually benefit small and midsize businesses and their employees. Our innovative benefit solutions and services are developed and delivered by a diverse group of unique people. We encourage you to be your authentic self - we like you that way.

A Little More About The role:

We are looking for a Temporary Desktop Support Technician to help us as we bring on new employees during our busy season. You will play a pivotal role in ensuring the smooth functioning of our IT infrastructure. Your responsibilities will span various aspects of IT support, including tier-1 IT support as required for local and remote users including ticket handling, application and SaaS support, hardware inventory management, and licensing compliance. Your diverse skill set, and experience will be crucial in providing on-site support to our team in our Minneapolis office five days a week.

You will:

• Primarily work Level 1 support tickets.

• Manage and support Windows, Chrome, and Mac hardware and software, including laptops, peripherals, applications, printers and networking.

• Provide on-site and remote technical support to end-users, addressing hardware, software, and network-related issues.

• Handle IT tickets and incidents, prioritize tasks, and resolve or elevate as needed to meet service-level agreements.

• Support and troubleshoot applications used within the company, including SaaS solutions.

• Oversee hardware inventory in the office and ensure accurate records.

• Coordinate the shipping and receiving of IT equipment, ensuring secure and timely deliveries.

• Assist in the setup and configuration of new Windows and Mac laptops with the necessary software and updates.

• Stay current with Chrome, Windows and Mac hardware and OS advancements, SaaS applications, and best practices.

• Support and manage cloud services for email, calendar and file sharing (Google Apps).

• Collaborate with cross-functional teams to ensure smooth IT operations and foster a productive work environment.

• Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.

You bring:

• 1+ years of experience in an IT setting that includes troubleshooting and supporting Chrome and Mac laptops.

• Ability to troubleshoot basic to moderately complex IT issues with PCs, laptops, phones, printers and mobile devices and associated software.

• Knowledge of Google Workspace (gmail, docs, sheets, slides), Microsoft office, Zoom, Slack

• Ability to troubleshoot technical issues, determine root causes, and resolve issues.

• Ability to learn new technologies quickly.

• Strong customer service

• Excellent communication and interpersonal skills to interact with team members and clients.

• Detail-oriented with strong organizational and time management skills.

• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

• Extra credit for candidates with experience in Five9, Chromebooks, Duo or Okta multifactor authentication, Freshservice, AWS AppStream or virtual desktop environments, and Zoom Rooms.

A Little More About Us:

• We know healthcare. Our company was founded and is still led by industry veterans who have started and grown several market-leading companies in the space.

• We have raised money from top tier investors who share the same long-term vision as we do of building an industry defining company that will endure over the long run. We are well capitalized.

• Our clients love us. Customer satisfaction rates among employees using Gravie's health plans consistently rank above 80% - nearly 40 points above the industry average.

• Our culture is unique. We tend to be non-hierarchical, merit-driven, opinionated but kind people who thrive working in a high-performance, fast-paced environment. People at Gravie care deeply about making a positive impact in the lives of the people we serve.

Benefits

Our unique benefits program is the gravy, i.e., the special sauce that sets our compensation package apart. In addition to standard health and wellness benefits, Gravie's package includes alternative medicine coverage, flexible PTO, up to 16 weeks paid parental leave, paid holidays, a 401k program, transportation perks, education reimbursement, and 2 days of paid paw-ternity leave.

Job Applicants

If you apply for employment with Gravie, personal information collected via our applicant tracking vendor is subject to our standalone California Job Applicant Notice at Collection, accessible directly within the application workflow and separate from this Policy.