eLearning Design Assistant and Customer Support (Full-Time)

ISYS Solutions, Inc.; Brea (CA); On-site; USD 27,552 - 34,440; Full time

Job summary

ISYS Solutions, Inc. in Brea, California is seeking a full-time Temporary Customer Support & Design Assistant. This role involves supporting customers with inquiries and assisting in the design of web-based curriculum and promotional materials.

The ideal candidate will have excellent customer service skills, artistic talent, and proficiency in graphic design software. This position may lead to a direct hire based on performance.

Qualifications

• Ability to communicate confidently on IT-related technical issues.
• Demonstrated ability to maintain professional relationships.
• Proficiency in software for instructional and graphic design.

Responsibilities

• Provide technical support and customer service in time-sensitive situations.
• Assist with design and development of web-based curriculum.
• Create original graphic designs for advertising and marketing.

Skills

Customer Service skills

Artistic talent

Proficiency in graphic design software

Tools

Adobe Creative Suite

Articulate Storyline 3

Power Point

Job description

Position Title: Customer Support & Design Assistant

Department: CareerSmart® Learning, a wholly owned division of ISYS Solutions, Inc.

Reports to: Supervisor of eLearning Design & Customer Support

FLSA Status: Non-Exempt

Compensation: $22/ Per hour

Employment Status: Temporary with potential for direct hire | Full-Time

General Summary

The Temporary Customer Support & Design Assistant is primarily responsible for assisting CareerSmart customers with informational and technical inquiries and assisting with the design and development of web-based curriculum and content, eLearning modules, live class and seminar/webinar presentations, video programming, and advertising for print or digital media.

About The Organization

CareerSmart Learning is a culture of big minds, big hearts, lots of spirit and good character. We work creatively and collaboratively to provide healthcare professionals with online continuing education and training to advance individual and organizational outcomes.

Essential Job Functions

• Provide prompt and polite technical support and customer service to learners by answering phone calls and responding to emails directed to [e-mail] or [e-mail].
• Interface with Learning Management System (LMS) to investigate learner issues and generate reports on learner progress and course activity.
• Maintain daily log of customer service inquiries and technical support issues.
• Assist with detailed technical research, troubleshooting and problem solving related to electronic resources and/or software.
• Provide and assist in coordinating technical support at all CareerSmart hosted live seminar/webinar events on and off-site.
• Assist with design of original, creative, tasteful, and aesthetic artwork for live and online educational materials, based on topic and content analysis, and reflect the subject matter and CareerSmart Brand effectively using software such as Adobe Creative Suite, Power Point, Articulate Storyline 3, Storyline 360, and Adobe Captivate.
• Use creative design software to manipulate and edit existing artwork and media to create new original designs, artwork, and/or animated media.
• Interpret written educational content from a subject matter expert to develop course storyboard design and submit to Supervisor for approval.
• Edit original audio files for use in course designs.
• Use text to speech software to obtain original audio files for narration of online courses.
• Format, arrange, and synchronize animations, images, textual content, and audio to produce functional courses to be uploaded into a Learning Management System (LMS).
• Interpret feedback from Curriculum Development Review Committee (CDRC) to identify and make prompt edits to ensure existing courses are updated, accurate, and current.
• Participate in meetings as requested, asking questions and contributing thoughtful and creative ideas and recommendations for business growth and development.
• Contribute to advertising/marketing/promotional efforts by assisting the eLearning Design, Sales, and Marketing teams: develop original graphic designs for print, digital, and multi-media advertising; develop videos for course previews, webcasts, and promotion of CareerSmart; assist with website maintenance and updates consistent with CareerSmart guidelines; and set up technology and promotional materials at CareerSmart sponsored exhibits and tradeshows, which may require travel.
• Other related duties as directed by Supervisor of eLearning Design, Director of Content Development, Vice President, or President.

Knowledge, Skills and Abilities

• Customer Service skills and ability to communicate confidently and effectively on IT-related technical issues in time-sensitive situations.
• Artistic talent and technical ability.
• Demonstrated ability and willingness to maintain courteous and professional relationships with customers and colleagues at all times.
• Consistently communicate in a professional, polite, and responsive manner that represents the ISYS/CSL brand.
• Ability to think creatively and present original ideas for design or conceptual implementation.
• Ability to work independently and collaboratively.
• Ability to analyze, interpret, and synthesize complex information included in course content.
• Proficiency in software utilized for web-based instructional design (Articulate, Storyline 3, 360, Captivate) and graphic design (Power Point and Adobe Creative Suite).
• Technical knowledge and initiative in learning new technology and eLearning trends.
• Close attention to detail while performing tasks.
• Ability to consistently follow and adhere to internal processes, procedures, and documentation standards.
• Thorough understanding and knowledge of the CareerSmart product, brand identity, and target audience.

Thank you for your interest in working with ISYS! Find employee testimonials and check us out at www.isyscm.com. For more information about our Privacy Practices please see our company website privacy policy at https://isyscm.com/isys-solutions-inc-california-privacy-notice-job-applicants/