Temporary Customer Service Representative - FBX

Opti Staffing; Fairbanks (AK); Presencial; USD 34.000 - 39.000; Jornada completa

Descripción de la vacante

Opti Staffing is seeking a dependable Customer Service Representative for a temporary role in Fairbanks, Alaska. The position supports customer and driver communications, order entry, and daily dispatch tasks in a fast-paced environment.

The ideal candidate will have a high school diploma or GED, strong communication and organizational skills, and the ability to learn dispatch and internal software systems. DOE experience preferred; position ends around April 2027.

Formación

• High school diploma or GED required.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable with fast-paced environment and multitasking.
• Proficiency with computers and Microsoft Office; able to learn dispatch software.

Responsabilidades

• Greet customers and answer incoming calls professionally.
• Enter customer orders accurately for products and deliveries.
• Coordinate and schedule daily deliveries with customers, drivers, and internal departments.
• Use dispatch software to monitor delivery trucks, status, and quantities.
• Respond to questions regarding orders, pricing, payments, invoices, products, and deliveries.
• Serve as liaison between customers, drivers and departments to resolve issues quickly.
• Maintain delivery documentation, customer records, and inventory reconciliation.
• Assist with invoicing, data entry, and general office duties.
• Research products and applications to resolve customer questions.

Conocimientos

Customer service

Communication

Organization

MS Office

Dispatch systems

Educación

High school diploma or GED

Bachelor’s degree a plus

Herramientas

Dispatch software

Microsoft Office

Descripción del empleo

Opening: Temporary Customer Service Representative Location: Fairbanks, AK Schedule: Full-Time, Monday–Friday Pay: $25.00-28.00/hr

Our client is a well-established Alaska company within the fuel, petroleum, and distribution industry. They are looking for a dependable and customer-focused Customer Service Representative to join their Fairbanks team. This is a great opportunity for someone who enjoys working in a fast-paced environment, communicating with customers and drivers, and keeping daily operations organized and running smoothly. The ideal candidate will be professional, detail-oriented, comfortable working with multiple departments, and able to provide excellent customer service while managing a variety of administrative and operational responsibilities. This is a temporary position estimated to last until April 2027.

WHAT YOU’LL DO

• Greet customers and answer incoming calls in a professional and friendly manner.
• Receive and accurately enter customer orders for products and deliveries.
• Coordinate and schedule daily deliveries while communicating with customers, drivers, and internal departments.
• Utilize dispatch software to monitor delivery trucks, delivery status, and product quantities.
• Respond to customer questions regarding orders, pricing, payments, invoices, products, and deliveries.
• Serve as a liaison between customers, drivers, and other departments to help resolve issues quickly and efficiently.
• Maintain accurate delivery documentation, customer records, and inventory reconciliation.
• Assist with invoicing, data entry, recordkeeping, and other general office responsibilities.
• Research products and applications to help resolve customer questions and requests.
• Follow company safety procedures and applicable DOT requirements.
• Participate in safety meetings and promptly communicate any safety concerns, spills, injuries, property damage, or workplace hazards.
• Complete occasional errands and assist with additional office or operational duties as needed.

REQUIREMENTS

• High school diploma or GED required.
• Previous customer service, administrative, dispatch, logistics, or related experience preferred.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.
• Comfortable working in a fast-paced environment and managing multiple priorities.
• Proficiency with computers and Microsoft Office.
• Ability to learn dispatch and internal software systems.
• Valid driver's license.
• Bachelor's degree is a plus, but not required.

WHY YOU’LL LOVE IT

• Stable, full-time opportunity with an established Alaska company.
• Fast-paced position with a good mix of customer service, administration, and operations.
• Opportunity to work with multiple departments and learn more about dispatch, logistics, and the petroleum industry.
• Opportunity to join a safety-focused organization.