Customer Service Representative

Vortex Doors; Glen Burnie (MD); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Hourly salary based on experience

Career Advancement opportunities

Positive Work Environment

Recognitions and Rewards

Comprehensive health benefits, 401K, 8

company paid holidays, and PTO

Job summary

Vortex Doors in Glen Burnie, MD is seeking a Customer Service Representative to be the first point of contact for customers, handling inquiries by phone and email and delivering exceptional service.

You will document interactions, assist with scheduling, dispatch, and coordinate with team to resolve issues while maintaining accurate records in our CRM.

Join a company that values people, offers health benefits and a path for career growth, with a supportive, office-based work environment.

Qualifications

• Required: high school diploma or equivalent; college degree preferred.
• 1–3 years of customer service or administrative experience preferred.
• Excellent communication and interpersonal skills; ability to work in a fast-paced environment.

Responsibilities

• Interact with customers via phone and email in a professional manner.
• Identify customer needs, provide information, and schedule services.
• Maintain detailed records of interactions and resolutions in our CRM.
• Dispatch vehicles and personnel to meet customer requests and site locations.
• Develop product knowledge to provide accurate information to customers.

Skills

Customer service experience

Communication skills

Problem-solving

Teamwork

Data entry accuracy

Education

High School Diploma

AA/BA preferred

Tools

CRM

Microsoft Office

Job description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Career Advancement opportunities
• Positive Work Environment
• Recognitions and Rewards
• Comprehensive health benefits, 401K match, 8 company paid holidays, and PTO

Work Environment

• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15 lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.