Temporary Customer Service Representative

Vortex Doors; Houston (TX); Sur place; USD 21 000 - 30 000; Plein temps

Résumé du poste

Vortex Doors in Houston, TX is seeking a Temporary Customer Service Representative to act as the first point of contact for customers. You will handle inquiries via phone and email, resolve issues, and schedule services with courtesy and accuracy.

Based in our Houston office, you will maintain detailed CRM records, dispatch technicians, and build product knowledge to answer questions quickly and professionally.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Able to work in a fast-paced environment and prioritize tasks.
• Patient, empathetic, and customer-centric.
• Team-oriented and able to handle high-stress situations.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsabilités

• Interact with customers via phone and email in a professional and courteous manner.
• Identify customer needs and provide solutions, schedule services, and escalate complex issues.
• Maintain detailed records of customer interactions in the CRM.
• Dispatch vehicles and coordinate personnel to sites based on urgency and location.
• Develop product knowledge to provide accurate information to customers.

Connaissances

Customer service

Communication

Problem solving

Attention to detail

Data entry

Teamwork

Multitasking

Formation

High school diploma or equivalent

AA/BA preferred

Outils

CRM systems

Microsoft Office Suite

Description du poste

Description

Vortex Doors, America’s highest quality and most customer-centric commercial and industrial door installation & repair company, is seeking a dedicated and customer-focused individual to join our team as a Temporary Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing them with exceptional service, resolving inquiries, and ensuring a positive customer experience.

Job Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Great Reasons to Work at Vortex

• Hourly salary based on experience
• Positive Work Environment
• Work Environment
• Regular shifts are available between Vortex business hours of 7:00 AM - 5:30 PM; Monday through Friday.
• Position requires you to be available to work in the office at the service center, not remotely
• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.
• Must have the ability to walk short distances and sit for prolonged periods of time.
• Noise level is moderate in an office environment.
• Must be able to lift up to 15lbs.

Requirements

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and able to prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.