Temporary Contact Center Floor Support, Guest Services

Spencer's; Egg Harbor Township (NJ); On-site; USD 26,174 - 28,929; Full time

Job summary

Spencer's is seeking a front-line guest support associate at our New Jersey location. You will monitor the call center queue, assist guests on the floor, and cover breaks to ensure consistent service levels.

You will guide associates through escalated calls, resolve product concerns, and document interactions to meet service standards. Strong communication and organizational skills are essential.

Qualifications

• High school diploma or GED; or equivalent combination of education and experience.
• Proficient in Word, Excel, and Outlook.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• Ability to manage and provide support to other associates.

Responsibilities

• Monitor the call center queue to ensure timely guest support and balanced call distribution.
• Walk the floor to address guest feedback and provide in‑the‑moment coaching.
• Cover associate breaks and lunches to maintain consistent service levels.
• Guide associates through complex or escalated calls in real time.
• Troubleshoot and resolve personal care item issues and body chemistry concerns for guest.
• Ensure all guest interactions are properly documented and resolved within service standards.
• Collaborate with internal teams to report product concerns and track resolutions.
• Use dashboards and tools to monitor key metrics across all support channels.
• Share performance trends and insights with leadership.
• Communicate updates, procedural changes, and product information clearly to the team.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Written communication

Verbal communication

Organizational skills

Team support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

Responsibilities

• Monitor the call center queue to ensure timely guest support and balanced call distribution
• Walk the floor to address guest feedback and provide in‑the‑moment coaching
• Cover associate breaks and lunches to maintain consistent service levels
• Guide associates through complex or escalated calls in real time
• Troubleshoot and resolve personal care item issues and body chemistry concerns for guest
• Ensure all guest interactions are properly documented and resolved within service standards
• Collaborate with internal teams to report product concerns and track resolutions
• Use dashboards and tools to monitor key metrics across all support channels
• Share performance trends and insights with leadership
• Communicate updates, procedural changes, and product information clearly to the team

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Proficient in Microsoft Suite to include Word, Excel, and Outlook
• Excellent written and verbal communication skills
• Strong organizational and time management skills
• Ability to manage and provide support to other associates

Pay Range

$19.50 per hour