Associate, Guest Services

UNAVAILABLE; Egg Harbor Township (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible work environment

Career advancement

Bonus opportunity

Vacation, Personal, Sick and Holiday p

Medical, Dental, Vision, Disability,  

401k with a company match

30% merchandise discount

Job summary

Spencer's in Egg Harbor Township, NJ is seeking a customer service representative to provide quality verbal and written support to customers and handle vendor inquiries. The role involves answering calls, resolving issues, coordinating field input for complaints, and maintaining monthly call activity.

The position requires a high school diploma or GED with strong communication skills, organizational ability, and a customer-focused mindset.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Experience with Microsoft Office to include Word and Excel.
• Strong written and verbal communication skills.
• Strong organizational skills.
• Customer and business focused.

Responsibilities

• Answer customer calls and resolve issues or concerns within predefined parameters.
• Respond to customer complaints by the timely coordination of field input where required.
• Respond to internet inquires or concerns and resolve as needed.
• Maintain files and report the monthly activity of calls.

Skills

Communication skills

Organizational skills

Customer service orientation

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Job description

Overview

We are authentic, professional providers of fun, focused on building a Great Place To Work For All by staying true to our mission: “Life’s a Party, We’re Makin’ It Fun!” and “So Much Fun It’s Scary!”

At Spencer’s and Spirit Halloween, we do the right thing always-integrity, fairness, respect, and transparency are our foundation. You will find our culture to be inclusive, passionate, resilient, and one that values differences and embraces all.

One Team / One Goal

We are leaders and owners of our business success. Whether it’s developing new and exclusive costumes, quality testing products, or implementing technology solutions, our teams understand the value of working collaboratively to embrace change through innovation, curiosity, and thoughtfulness.

We offer a comprehensive benefits package that includes:

• Flexible work environment
• Career advancement
• Competitive base salary
• Bonus opportunity
• Vacation, Personal, Sick and Holiday pay
• Medical, Dental, Vision, Disability, Life and AD&D insurance
• 401k with a company match
• 30% merchandise discount

Responsibilities

This position is responsible for providing quality verbal and written support services to customers. This position is also responsible for handling general business questions along with vendor inquiries.

• Answer customer calls and resolve issues or concerns within predefined parameters
• Respond to customer complaints by the timely coordination of field input where required
• Respond to internet inquires or concerns and resolve as needed
• Maintain files and report the monthly activity of calls

Qualifications

• High school diploma or general education degree (GED); or six to twelve months related experience and/or training; or equivalent combination of education and experience
• Experience with Microsoft Office to include Word and Excel
• Strong written and verbal communication skills
• Strong organizational skills
• Customer and business focused

Pay Range

$20.00 per hour