Temporary Citizen Support Specialist

Town of Cary; Cary (NC); On-site; USD 17,000 - 28,000; Part time

Job summary

The Town of Cary’s 311 Center seeks a Temporary Citizen Advocate to handle online case creation and manage inquiries with courtesy and accuracy. This part-time role supports residents via phone, email, and text, delivering timely information and solutions in a fast-paced environment.

Ideal candidates have strong customer service skills, clear communication, empathy, and the ability to work collaboratively across departments. Flexible weekday hours with some evenings/weekends may be required.

Qualifications

• Associate degree in business or related field is required.
• Significant customer service experience is preferred.
• Strong written and verbal communication skills.
• Ability to work with the public and across teams.

Responsibilities

• Handles citizen inquiries and resolves questions through multiple channels.
• Provides information to citizens and departments via phone, email, and in-person.
• Explains policies and educates citizens about Cary resources.
• Accurately logs transactions and updates citizens' records.
• Accurately processes payments for Cary services using various systems.
• Provides after-hours and emergency coverage when needed.
• Dispatches field work and ensures tasks are completed.
• Performs citizen satisfaction follow-up calls.
• Performs other job-related tasks as required.

Skills

Customer service

Communication

Empathy

Teamwork

Call center experience

Education

Associate degree in business or related field

Job description

The Town of Cary’s 311 Center seeks a Temporary Citizen Advocate to handle online case creation and manage inquiries with courtesy and accuracy. This part-time role supports residents via phone, email, and text, delivering timely information and solutions in a fast-paced environment.

Ideal candidates have strong customer service skills, clear communication, empathy, and the ability to work collaboratively across departments. Flexible weekday hours with some evenings/weekends may be required.