Temporary Call Center Pharmacy Technician

Martins Point; Portland (ME); On-site; USD 28,000 - 34,000; Full time

Job summary

Martin's Point Health Care in Portland, ME is hiring a Temporary Call Center Pharmacy Technician. The role supports the Mail Order Pharmacy, handling patient calls, refills, and data accuracy with a focus on customer service.

Requires a HS diploma and an active state pharmacy license prior to start. Flexible hours may include weekends/evenings; pay range is $20.20–$24.95 per hour, with eligibility for incentives where applicable.

Qualifications

• HS diploma or equivalent required.
• Active Pharmacy license for state of application.
• Experience in administrative/customer-service environments.
• Experience in call-center or patient services with pharmacy/billing tasks.

Responsibilities

• Respond to patient and external requests via incoming calls to achieve First Call Resolution.
• Coordinate with on-site staff to process requests and ensure complete data.
• Maintain accurate patient information and provide a positive patient experience.
• Serve as a resource to patients and the Mail Order Pharmacy team.
• Follow mail order processes for refills, orders, and data gaps.
• Track follow-up work with supervisory support and participate in process improvements.
• Attend daily huddles and team meetings to improve workflows.
• Demonstrate understanding of Martin’s Point mission, vision, and values.

Skills

Customer service

Telephone etiquette

Organizational skills

Attention to detail

Problem solving

Data entry

Education

HS Diploma or equivalent

Job description

Temporary Call Center Pharmacy Technician### Temporary Call Center Pharmacy TechnicianApply: Portland, ME: Full time: Posted Yesterday: REQ-2026-375Join Martin's Point Health Care - an innovative, not-for-profit health care organization offering care and coverage to the people of Maine and beyond. As a joined force of \"people caring for people,\" Martin's Point employees are on a mission to transform our health care system while creating a healthier community. Martin's Point employees enjoy an organizational culture of trust and respect, where our values - taking care of ourselves and others, continuous learning, helping each other, and having fun - are brought to life every day. Join us and find out for yourself why Martin's Point has been certified as a \"Great Place to Work\" since 2015.## Position SummaryCall Center Pharmacy Technician works collaboratively with all members of the Pharmacy Mail Order Team to provide world class service to both the patients and staff of Martin’s Point.## Job Description**PRIMARY DUTIES AND RESPONSIBILITIES*** Utilizing superior customer service skills, responds to all patient and external customer requests via incoming phone call resulting in consistent First Call Resolution according to establish processes and protocols and within established quality metrics.* Processes all patient and external customer requests through appropriate coordination with on-site staff. Ensures messages and collected patient information is accurate and complete.* Ensures a positive patient experience through thorough information collection and retention of current patients.* Serves as a resource to patients and the Mail Order Pharmacy team.* Follows Standard Processes and Protocols related to mail order functions (med refills, order follow through/tracking, closing open data gaps for successful processing.* With supervisory support, the Call Center Pharmacy Technician tracks and follows up on work requested to be performed.* Participates in process improvement activities* Participates in daily huddles and regular team meetings to improve workflows and contribute to improving patient population outcomes* Demonstrates in-depth knowledge of Martin’s Point’s mission, vision, and multiple lines of business.Employees are expected to work consistently to demonstrate the mission, vision, and core values of the organization.**POSITION QUALIFICATIONS****Education:*** HS Diploma or equivalent**Licensure/certification:*** Active Pharmacy license for state applying prior to start date**Experience:*** Experience working in an administrative and/or customer service-oriented environment required.* Experience in a contact center setting and/or in a patient services environment with pharmacy, billing, insurance processing or related tasks.**Knowledge:*** Basic knowledge of telephonic skills for collection of data and information sharing* Demonstrates an understanding of and alignment with Martin’s Point Values.**Skills:*** Windows Based Computer skills: data entry and word processing ability* Demonstrated telephone etiquette and positive interpersonal skills* Excellent organizational skills* Detailed oriented and excellent follow through skills**Abilities:*** Ability to function independently and professionally* Ability to handle difficult conversations with patients and internal customers* Ability to analyze and problem solve* Ability to work with a variety of customers ranging from patients, internal customers, peers* Must be able to work flexible hours which may include weekends, evenings and holidays.Pay Range:$20.20 - $24.95To promote pay equity, Martin’s Point Healthcare has established defined salary ranges for each role. Compensation is established within the posted range based on a variety of factors, including relevant years of experience, current market conditions, internal equity, and budget considerations.The pay range reflects the potential compensation for this role based on a full-time position. Employees may also be eligible for additional compensation, such as incentive or commission-based programs, where applicable and subject to the terms of the applicable plan.Final compensation is determined at the conclusion of the interview process. We encourage you to apply even if your desired compensation falls outside of the listed range. ## *This position is not eligible for immigration sponsorship.* ## *We are an equal opportunity/affirmative action employer.* ## *Martin's Point complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact* [e-mail] you have a question about careers at Martin’s Point Health Care? Contact us at: [e-mail]