Temporary Business Process Specialist

City of Austin; United States; On-site; USD 43,000 - 54,000; Full time

Job summary

City of Austin’s Austin Resource Recovery is seeking a Temporary Business Process Specialist to support the Assistant Director across Human Resources, Customer Service, and Public Information & Marketing. The role entails calendar management, meeting coordination, deliverable tracking, PIR backup, and cross‑department liaison.

The position requires a Bachelor’s degree with 1 year of related experience, strong analytical and communication skills, and expertise in MS Office.

Qualifications

• Bachelor’s degree related to the job and 1 year experience; experience may substitute up to 4 years of education.
• Experience managing calendars and scheduling; handling email triage and correspondence, routing items appropriately.
• Experience coordinating multiple projects, tracking deliverables, and ensuring reminders and follow-ups.

Responsibilities

• Assists in planning, executing and closing projects in various operational/administrative situations.
• Develops and maintains databases to support data analysis and research findings.
• Prepares recommendations for policy/procedure changes.
• Writes reports summarizing findings, data collection, and options.
• Establishes project schedules using planning software/tools and maintains status reports.
• Communicates project/process status to stakeholders.
• Conducts data analysis and assesses data relevancy and options.
• Facilitates meetings and documents action items using flowcharting.
• Maintains positive relationships with managers, staff, and stakeholders.

Skills

Data analysis

Project management

Communication

Research methods

Problem solving

Computer skills

Teamwork

Statistical analysis

Education

Bachelor's degree in a related field

Tools

Microsoft Office

Job description

About This Position

Job Description: Business Process Specialist

Purpose

Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders.

Duties, Functions and Responsibilities

• Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
• Develops and maintains databases to support data analysis and research findings for business projects.
• Assists in the preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
• Writes reports that summarize findings, data collection techniques, implementation options, etc.
• Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
• Communicates project/process status.
• Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgement to evaluate alternatives.
• Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
• Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.

Knowledge, Skills, and Abilities

• Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of performance measures, quality improvement programs and project management methods.
• Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in using computers and related software applications.
• Skill in data analysis and problem solving.
• Ability to quickly recognize and analyze irregular data and situations.
• Ability to work independently and with teams.

Minimum Qualifications

• Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job. Experience may be substituted for education up to a maximum of four (4) years.

Preferred Qualifications

• Proven experience providing high-level administrative support, which includes managing complex calendars and scheduling; handling email triage and correspondence, understanding clearly what is theirs to act on and what must be routed elsewhere or as directed.
• Demonstrated experience handling day-to-day issues, inquiries, and information requests, and routing items to the appropriate division for response and resolution.
• Experience tracking incoming requests, assignments, key deadlines, and deliverables related to strategic initiatives, ensuring reminders and follow-ups are handled promptly.
• Experience coordinating and tracking multiple projects, including stakeholder communication and timeline management.
• Experience gathering, analyzing, and synthesizing data to prepare correspondence, reports, documents, files, research summaries, and briefing materials ahead of executive meetings and phone calls.
• Experience acting as a liaison between executive leadership and others.
• Proven ability to own travel and logistics end to end: flights, hotels, ground transportation, itineraries, and contingency planning to help free up executive bandwidth for high-value work.
• Demonstrated ability to provide backup support for PIRs by reviewing and verifying the accuracy and completeness of critical documents, requests, records, correspondence, and regulatory compliance requirements.
• Ability to handle confidential information with discretion and professionalism.
• Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.
• Ability to travel to more than one work location.

Compensation Range: The annual hiring range for this position is $22.15-$61.08

Physical Location: 1520 Rutherford Ln Austin, TX 78754

Notes to Candidate

Austin Resource Recovery (ARR) is a department of the City of Austin with over 530 employees. We provide essential services that protect people and our planet. We collect recycling, composting, trash, large brush, bulk items, household hazardous waste and dead animals. We also sweep the streets, offer Austin and Travis County residents a service to recycle and safely dispose of household hazardous waste and provide community outreach and education. ARR is driving the global transformation of traditional waste management to sustainable resource recovery. Learn more at AustinRecycles.com. ARR is seeking a Temporary Business Process Specialist to provide high-level administrative and operational support to the Assistant Director who oversees three divisions: Human Resources, Customer Service, and Public Information & Marketing. This role requires someone who can operate with minimal direction, navigate a municipal organizational structure, and build professional rapport with internal and external stakeholders, including City Council members' offices. The position is responsible for managing calendars and correspondence, coordinating division activities, tracking deliverables, reviewing information, serving as a backup for PIR requests, and serving as a liaison across city departments and executive offices.

Pay Range: $31.50 – $39.37 per hour.

Days & Hours: Monday – Friday; 8:00 a.m. – 5:00 p.m Employee may be required to work extended hours, holidays, early mornings, after hours, weekends and/or other areas due to business needs. This is an in-office/City work-site position. Telework opportunities may be available occasionally according to business needs and manager approval.

Benefits

Working with the City of Austin at Austin Resource Recovery (ARR) provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more! Learn more about City of Austin benefits. This position is eligible for the Public Service Loan Forgiveness (PSLF) Program. This is a federal program designed to encourage individuals to work in public service by forgiving the balance of their federal student loans upon meeting program requirements.

Military/Veteran

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Tobacco and Vape-Free Workplace

All Austin Resource Recovery locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any ARR worksite – including parking lot or in any personal vehicle located on the premises.

Essential/Critical Employee Designation

Some positions are designated as critical or essential. Employees in these roles are required to report to work during emergencies or when operations are modified. This may include working from a designated site or an alternative work location. This position has been designated as a Critical Employee position. Critical Employees are considered necessary and vital and supports activities that impact City or department operations. This work can be done while at a designated work site or while working at an alternate work location. Critical employees who are able to work at an alternative work location are required to do so. Schedules may be modified, and employees may be reassigned to another area during extraordinary situations or emergency conditions to provide essential services.

Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time. We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

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