Temporary Benefits Specialist

Maricopa; Phoenix, Northern (AZ, KY); Hybrid; USD 40,000 - 58,000; Full time

Job summary

Maricopa County Human Resources Department is seeking a temporary Benefits Specialist to support Open Enrollment, answer employee questions about benefits and eligibility, and resolve plan discrepancies.

The role requires four years of benefits administration experience, a high school diploma or GED, and proficiency with Workday or other HRIS systems; HIPAA training is also required. This position is office-based with a Monday to Friday schedule.

Qualifications

• Four years of experience in benefits administration for a self-funded, employer-sponsored group health plan or related field.
• High school diploma or GED.
• Experience with Workday or other HRIS systems.
• Documented HIPAA training and experience handling confidential material in a healthcare or employment environment.
• Experience in a phone-intensive, customer service-oriented environment.

Responsibilities

• Provide excellent customer service to Maricopa County employees regarding all aspects of their Benefits and Wellness, including medical, pharmacy, behavioral health, dental, vision, short-term disability, life insurance, flexible spending accounts, health savings accounts, and voluntary benefits
• Answer incoming phone calls in a phone-intensive environment, respond to questions from employees, providers, and vendors regarding the County’s benefits plans, including interpreting eligibility, plan documents, insurance carrier contracts, and coverage provisions
• Investigate and resolve employee concerns regarding benefits-related matters such as covered benefits, eligibility, cost, etc.
• Utilize multiple software applications simultaneously, including vendors’ portals, and track all actions in the benefits case management and call recording systems
• Comply with regulatory, financial, tax, and legal requirements for administering the Maricopa County benefits plans, including HIPAA privacy and security
• Participate in the annual Open Enrollment processes, including planning events, answering questions, testing, and completing a variety of Open Enrollment tasks
• Verify that benefits premiums and administrative charges are being calculated and administered appropriately
• Write clear, concise benefits-related material using technical language, proper grammar, and correct punctuation, and tailor these communications to the targeted audience
• Complete Benefit Partner tasks as assigned in the Workday system

Skills

Customer service experience

Phone-based work

HIPAA training

Education

High school diploma or GED

Tools

Workday

Job description

Job Information

Posting Date 08/27/26 Application Deadline 09/02/26

Pay Range Anticipated Hiring Pay: $28.85 hourly Full Pay Range: $28.85 - $42.07 hourly Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is eligible for overtime compensation for all hours worked over 40 in the designated workweek.

Job Type Temporary Department Human Resources

About the Position

Impact the lives of others by using your analytical abilities to make sound, independent decisions within department guidelines in our fast-paced, high-performing Employee Benefits and Wellness Division, and grow your career with the Maricopa County Human Resources Department! This is a temporary Benefits Specialist position expected to last approximately six months, beginning on or around August 3, 2026, and ending on or around January 29, 2027. We are seeking a motivated, customer-focused, and solutions-driven individual to join our team to support the preparation of and through the duration of the Open Enrollment period. As the Benefits Specialist, you will respond to employees, dependents, and providers' questions regarding benefit programs, eligibility, and coverage provisions. You will research and resolve benefit plan discrepancies and verify that benefit premiums and administrative charges are calculated and administered appropriately.

About Us

With more than 13,000 employees in more than 50 departments, we question the status quo, we challenge old assumptions, WE make government better. The Human Resources Department is a diverse group of agile and dedicated HR professionals who provide exceptional customer service by exemplifying the motto “Your Partner for Success.” By strategically partnering with County Management, departments, and applicants, HR looks for creative, outside-the-box solutions to the ever-evolving modern-day challenges that governments face in providing quality services to their citizens. Join us for your next adventure and explore innovation with Maricopa County Human Resources! Proud to Offer Work with a greater purpose Exceptional work-life balance with a consistent Monday-Friday 8:00 a.m. - 5:00 p.m. schedule Opportunities for growth and development within Maricopa County Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% per paycheck contribution rate that includes a 100% employer match on Day 1 Want to learn more about the County’s Qualifying and Compensation Philosophy? Follow this link to learn more! Work With Us | Maricopa County, AZ

Requirements

• Four years of experience working in benefits administration for a self-funded, employer-sponsored group health plan or related field, including experience in customer service
• High school diploma or GED
• Experience with self-funded health and welfare benefits
• Experience in a phone-intensive, customer service-oriented environment
• Experience with Workday or other HRIS systems
• Documented HIPAA training and experience handling confidential material in a healthcare or employment environment

Job Contributions

• Provide excellent customer service to Maricopa County employees regarding all aspects of their Benefits and Wellness, including medical, pharmacy, behavioral health, dental, vision, short-term disability, life insurance, flexible spending accounts, health savings accounts, voluntary benefits, and wellness incentives
• Answer incoming phone calls in a phone-intensive environment, respond to questions from employees, providers, and vendors regarding the County’s benefits plans, including interpreting eligibility, plan documents, insurance carrier contracts, and coverage provisions
• Investigate and resolve employee concerns regarding benefits-related matters such as covered benefits, eligibility, cost, etc.
• Utilize multiple software applications simultaneously, including vendors’ portals, and track all actions in the benefits case management and call recording systems
• Comply with regulatory, financial, tax, and legal requirements for administering the Maricopa County benefits plans, including HIPAA privacy and security
• Participate in the annual Open Enrollment processes, including planning events, answering questions, testing, and completing a variety of Open Enrollment tasks
• Verify that benefits premiums and administrative charges are being calculated and administered appropriately
• Write clear, concise benefits-related material using technical language, proper grammar, and correct punctuation, and tailor these communications to the targeted audience
• Complete Benefit Partner tasks as assigned in the Workday system

Work Conditions

Work occurs in an indoor office environment

Tasks require manual dexterity of hands and body to operate office equipment and manage frequent interruptions, time pressures, high work volumes, and multiple, complicated, and unscheduled tasks. Job includes team-oriented activities and interaction with all levels of County management and personnel, and the public.

Selection Procedure

• Consideration will only be given to candidates who submit online applications
• Candidates will be contacted primarily through email and their Workday online application profile
• Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer and is committed to providing equal employment opportunities to all applicants.

If you require a reasonable accommodation during the application process or to perform the essential functions of the position under the Americans with Disabilities Act (ADA), please contact [e-mail] to initiate the interactive process.

We are Maricopa County.