Temp Seasonal - Taxes and Licenses Assistant

City of Spokane; Spokane (WA); On-site; USD 25,000 - 33,000; Full time

Job summary

City of Spokane is seeking a Temp Seasonal Taxes and Licenses Assistant to support business licensing, tax administration, collections, and customer service in a busy city hall environment. The role combines office tasks with field activities and requires attention to detail and professional communication.

You will assist with licensing administration, collect payments, maintain records, and support audits and inquiries from businesses and the public.

Qualifications

• High school diploma or GED.
• 1 year of experience in customer service, bookkeeping, licensing, finance, or a closely related field.
• Ability to learn software applications used in licensing, billing, and collection.

Responsibilities

• Assists with administration and collection of business licenses, taxes, and related fees.
• Assists with field inspections and site visits to verify licensing information and support compliance.
• Maintains business license, tax, and customer account records using computerized databases.
• Provides courteous and professional customer service to inquiries from the public.

Skills

Customer service oriented

Attention to detail

Communication skills

Education

High school diploma or GED

Job description

Temp Seasonal - Taxes and Licenses Assistant

Performs a variety of office and field support duties related to business licensing, tax administration, collections, and customer service. Assists permanent staff with licensing activities, tax collection efforts, account maintenance, field inspections, and related administrative functions.

Work requires attention to detail, sound judgment, professionalism, and the ability to communicate effectively with the public while following established policies and procedures. Work is generally reviewed through established processes and supervisory oversight. Errors may result in delays, additional work, or inconvenience to customers.

Duties are performed both in an office environment and in the field and may require working outdoors in varying weather conditions. May be required to work hours outside of a normal workweek as operational needs dictate.

SUPERVISION RECEIVED

Works under the general direction of assigned supervisory staff and follows established policies, procedures, and work assignments.

HOURS:

Monday - Friday 8:00 AM - 4:30 PM. Work is performed on-site at City Hall during scheduled work hours. This position is anticipated to continue into March, 2027

The following Responsibilities and Requirements are functions the individual who holds or desires the position must be able to perform unaided or with the assistance of a reasonable accommodation.

• Assists with the administration and collection of business licenses, utility taxes, gambling taxes, cabaret licenses, amusement device licenses, various city assessments and related fees.
• Assists with field inspections and site visits to verify licensing information, collect factual information, and support compliance activities.
• Assists permanent staff with gathering records and documentation in support of tax audits, licensing reviews, and collection activities.
• Contacts businesses to provide information regarding licensing requirements, payment options, delinquent accounts, fees, ordinances, and City procedures.
• Prepares correspondence, delinquency notices, affidavits, reports, and other documentation supporting collection and licensing activities.
• Maintains business license, tax, and customer account records using computerized databases.
• Researches businesses that may require licensing or tax registration and assists in maintaining accurate account information.
• Accepts, processes, reconciles, and deposits tax, assessment payments, and licensing payments in accordance with established procedures.
• Coordinates with City departments, outside agencies, collection agencies, and customers regarding account status and documentation.
• Assists with maintaining collection files and supporting legal documentation for review by permanent staff.
• Operates computers, calculators, and other standard office equipment.
• Provides courteous and professional customer service while responding to questions from the public regarding City licensing and tax requirements.
• Performs related duties as assigned.

REQUIREMENTS OF WORK

• Working knowledge of business licensing, collections, bookkeeping, accounting principles, or the ability to learn applicable City ordinances, policies, and procedures.
• Ability to interpret and apply established policies and procedures.
• Ability to gather, organize, and maintain accurate records and documentation.
• Ability to establish and maintain effective working relationships with coworkers, businesses, outside agencies, and the public.
• Ability to communicate effectively both verbally and in writing.
• Ability to learn software applications utilized in licensing, billing, and collection functions.
• Ability to work independently while exercising sound judgment and maintaining confidentiality.

PHYSICAL REQUIREMENTS

• Ability to see, with or without corrective lenses, well enough to review printed and electronic records.
• Ability to hear and communicate effectively in person and by telephone.
• Ability to travel to business locations throughout the City.
• Ability to operate a computer and standard office equipment.
• Ability to occasionally lift and carry files and office materials.

• High school diploma or GED.
• One (1) year of experience in customer service, bookkeeping, accounting, collections, licensing, finance, administrative support, or a closely related field.
• An equivalent combination of education and experience that demonstrates the ability to successfully perform the essential functions of the position may be considered.
• Possession of a valid driver's license may be required depending on assignment.

We are an equal opportunity employer and value diversity within our organization. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, familial status, genetic information, veteran/military status or disability status.