Temp Sales Assistant

Ermenegildo Zegna Holditalia S.p.A; Cabazon (CA); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with employer match

Commuter benefits

Paid time off

Job summary

ZEGNA is seeking a Temporary Sales Assistant at the Cabazon Outlet to transform in-store visits into a luxury shopping experience. You will support Customer Advisors, assist in retail operations, and help uphold the brand's image.

Reporting to the Store Manager, you will help with appointments, merchandising, and stock, while delivering exceptional service and embracing Zegna's standards.

Qualifications

• Is passionate and open-minded
• Generates customer delight
• Proficient with digital technology
• Excellent written and verbal communication skills

Responsibilities

• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
• Create Calendar for confirmed appointments
• Support with pulling + organizing product for large scale appointments
• Ensure POS and Alteration Stations are stocked + organized
• Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.

Job description

ABOUT ZEGNA

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the frontof contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR OPPORTUNITY

As a Temporary Sales Assistant for Zegna you will aid in transforming a customer’s store visit into a memorable luxury shopping experience at our Cabazon Outlet location. As Brand Ambassadors, you help support the Customer Advisors and help create an atmosphere of passion and enthusiasm for the Zegna collections.

Reporting directly to the Store Manager, you will support the sales team through retail operational excellence and aid in ensuring the stores’ overall image. The role stands at the very center of our organization as they continue to safeguard the growth and longevity of our Brand.

HOW YOU WILL CONTRIBUTE

• Actively communicate customer, product, and other store information within the store team to ensure customer and business needs are met.
• Support selling flow activities by consistently updating customer profiles, executing gift packages and aid in the overall preparation for client appointments
• Create Calendar for confirmed appointments
• Support with pulling + organizing product for large scale appointments
• Ensure POS and Alteration Stations are stocked + organized
• Consult with Customer Advisors to discover their needs by exploring customer preferences and occasions for which the customers are shopping.
• Utilize company provided (iPod/iPad) technology to offer a complete and integrated luxury experience.
• Take ownership of resolving customer issues or complaints with empathy, while adhering to Zegna customer service policies such as alteration, damage, and repair, global return policies, etc.
• Support the MTM department in entering orders in FIT when floor support is not needed
• Drive and perform onsite audits of store physical inventories
• Ensure in-store visual merchandising adheres to Merchandising guidelines
• Purchase of all packing related materials, packaging, and general supplies for the store
• Support back of house operations (shipping & receiving items)
• Adhere to Zegna store operations and time and attendance policies and standards.

WHO YOU ARE:

• Is passionate and open-minded
• Generates customer delight
• Proficient with digital technology
• Excellent written and verbal communication skills

YOUR ZEGNA OFFER

Pay: $16.90 per hour

Comprehensive benefits: medical, dental, and vision coverage, 401(k) with employer match, commuter benefits, and more.

Paid time off: vacation and holidays, with accrual based on tenure and role level

Opportunity to grow within a luxury, design-focused brand

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.