Part-Time Style Advisor

Zegna; Livermore (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Zegna is seeking a Part Time Style Advisor based in Livermore, CA, to join our San Francisco Outlet Team, delivering an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship.

You will work with the General Manager and store team to drive customer connections, support operations, and showcase Made to Measure services, while leveraging CRM and digital tools to build lasting client relationships.

Qualifications

• 2+ years of experience in luxury retail or client-focused sales environments.
• Proficient in digital tools and CRM platforms.
• Excellent written and verbal communication; ability to engage across diverse audiences.

Responsibilities

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage customers in meaningful consultations to uncover preferences and deliver tailored total looks.
• Promote ZEGNA Made to Measure services as part of the selling ceremony.
• Leverage digital tools to create an integrated luxury experience.
• Resolve customer issues with empathy and adhere to customer service policies.
• Develop knowledge of ZEGNA products and confidently translate this into customer benefits.
• Maintain clienteling quality, CRM data, and after-sales service while contributing to KPIs.

Skills

Clienteling

CRM platforms

Communication

Relationship building

Digital tools

Tools

CRM software

Job description

About Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

About Zegna

The Ermenegildo Zegna Group is one of Italy’s most famous family driven enterprises and a world leader in luxury menswear. Founded in 1910, Zegna is deeply grounded in history and craftsmanship, yet always at the forefront of contemporary innovation and style. We are pioneers who embrace change, take ownership of our actions and work to create the world we want. With over 500 points of sale and 7,000 employees worldwide, we’re as proud of our people as our products and look for others that share our passion and commitment to excellence and authenticity.

YOUR ROLE AT ZEGNA

As a Part Time Style Advisor, based in Livermore, CA, you will bring your unique strengths to our San Francisco Outlet Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship. You’ll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.

How You Bring It To Life

Here’s how you’ll bring this role to life each day — making it your own and shaping it with your unique talents and expertise:

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
• Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients’ current and future wardrobe needs.
• Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
• Resolve customer issues and complaints with empathy, while adhering to ZEGNA’s customer service policies, including alterations, repairs, and global returns.
• Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services — and confidently translate this knowledge into clear benefits for the customer.
• Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
• Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
• Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.

WHO YOU ARE

This Is How You Show Up

• You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
• You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
• You’re recognized for your emotional intelligence and talent for building authentic, lasting connections with clients.
• You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
• You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.

YOUR ZEGNA OFFER

• Pay: $18-$20 USD, depending on experience.

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.