Style Advisor

Ermenegildo Zegna Holditalia S.p.A; Manhasset (NY); On-site; USD 40,000 - 68,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with employer match

Commuter benefits

Paid time off

Job summary

ZEGNA in Manhasset seeks a Style Advisor to deliver a personalized luxury shopping experience reflecting the brand's heritage. You will work with the General Manager and team to connect with clients, drive sales, and safeguard the longevity of the brand.

You will build relationships through CRM, tailor total looks to client needs, promote Made to Measure, and use digital tools to create a seamless luxury journey for every guest.

Qualifications

• 2+ years of experience in luxury retail or client-focused sales.
• Proficient in digital tools and CRM platforms.
• Excellent written and verbal communication skills.
• Demonstrated ability to build authentic client relationships.

Responsibilities

• Deliver in-store luxury shopping experience following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage clients with thoughtfully curated total looks tailored to style, needs, and occasions.
• Promote ZEGNA Made to Measure services as a key selling component.
• Leverage digital tools to create an integrated luxury experience and resolve issues per service policies.

Skills

Luxury retail experience

CRM and clienteling

Communication skills

Team collaboration

Emotional intelligence

Tools

CRM platforms

Job description

ABOUT ZEGNA The global leader in luxury menswear, ZEGNA was founded in the Italian Alps in 1910. Part of the Ermenegildo Zegna Group, the brand remains true to the values of its visionary Founder, Ermenegildo Zegna, who believed in creating world-class fabrics in harmony with both nature and local communities-a philosophy embodied by Oasi Zegna, the home of our values. The inspiration behind the brand's values, Oasi Zegna, continues to guide everything we do at ZEGNA - from supporting our people to fostering a culture of growth, where craftsmanship and innovation are core elements of our learning processes and long-term growth strategy.

YOUR ROLE AT ZEGNA

As Style Advisor, based in our Manhasset Boutique you will bring your unique strengths to the Retail Team, helping us deliver an exceptional, personalized luxury shopping experience that reflects ZEGNA heritage and craftsmanship.

You'll work closely with the General Manager and store team to drive meaningful customer connections, support operational excellence, and safeguard the longevity of the brand.

HOW YOU BRING IT TO LIFE

• Deliver a memorable in-store customer experience by following the ZEGNA Selling Flow and embodying the ZEGNA Mindset.
• Actively build relationships with new and existing clients through networking, CRM follow-ups, and personalized selling.
• Develop and drive business by proactively identifying opportunities to increase sales and customer engagement.
• Engage customers in meaningful consultations to uncover their preferences and deliver thoughtfully curated total looks tailored to their individual style, needs, and occasions.
• Promote ZEGNA Made to Measure services as a key part of the selling ceremony, offering tailored solutions to meet clients' current and future wardrobe needs.
• Leverage digital tools (e.g., iPod/iPad) and storytelling techniques to create an integrated luxury experience.
• Resolve customer issues and complaints with empathy, while adhering to ZEGNA's customer service policies, including alterations, repairs, and global returns.
• Develop in-depth knowledge of ZEGNA products, craftsmanship, fabrics, and Made to Measure services - and confidently translate this knowledge into clear benefits for the customer.
• Maintain high standards in clienteling, CRM data collection, and after-sales service while contributing to store KPIs and operations.
• Measure your individual performance using key sales and service KPIs, such as cross-selling ratio, conversion rate, and average sales bill.
• Actively communicate customer insights, product feedback, and key store updates within the team to help ensure customer satisfaction and support business goals.

WHO YOU ARE

• You bring 2+ years of experience in luxury retail or client-focused sales environments, with a proven ability to deliver exceptional service.
• You are proficient in digital tools and CRM platforms, with a deep understanding of clienteling best practices and customer relationship development.
• You're recognized for your emotional intelligence and talent for building authentic, lasting connections with clients.
• You demonstrate a strong commitment to personal growth, continuously learning and evolving with curiosity, passion, and an open mind.
• You possess excellent written and verbal communication skills, with the ability to engage and collaborate effectively across diverse audiences.

YOUR ZEGNA OFFER

• Pay: this role is commission only.
• Learning opportunities, including ZEGNA Made to Measure Certification, structured programs, and development paths
• Comprehensive benefits: medical, dental, and vision coverage, 401(k) with employer match, commuter benefits, and more.
• Paid time off: vacation and holidays, with accrual based on tenure and role level

NATURALLY IN ZEGNA

Joining us means stepping into a world of excellence, where the uniqueness of our authenticity is rooted in the talents of our people, who together contribute to weaving a story of innovation and craftsmanship. You will become part of an ongoing journey of development, uncovering your talents while contributing to a proud legacy and a vibrant tomorrow.