Temp Public Service Assistant – Customer Help

340 OKLAHOMA STATE DEPARTMENT OF HEALTH; Alva (OK); On-site; USD 20,000 - 29,000; Part time

Job summary

The 340 Oklahoma State Department of Health is seeking a part-time Customer Assistance Representative I to provide services and answers to taxpayers and the public. You will respond to requests for publications and forms, interpret policies, and help customers navigate state procedures.

Location is Woods County/Alva; hours are up to 19 per week (Mon-Fri, 8-5). The position offers compensation up to $17.79 per hour, depending on education and experience, with eligibility to work in the United

Qualifications

• One year of experience in clerical office work; or as a customer service representative; or an equivalent combination of education and experience.
• Thirty semester hours of college, including six in business or public administration, may substitute for the required experience.

Responsibilities

• Reviews and analyzes requests for information and clarification of laws, policies and procedures; provides responses to inquiries concerning filing requirements, due dates, registration procedures and similar data; conducts research of laws and rules as needed to respond to requests for information or assistance.
• Coordinates with other divisions or units as needed to clarify policies and procedures, determines status of individual accounts, issues clearances, and resolves problems; routes requests for materials, publications, or information to appropriate units for processing.
• Reviews and edits forms to verify computations, status, and other data; determines reporting requirements based on business activity and related laws.
• Reviews records and other data concerning business activity to identify tax accounts that can be closed.
• Being present at the office is an essential function of the job; maintains records and materials as needed.

Education

One year of clerical office work, or as a customer service representative, or an equivalent combination of education and experience, substituting thirty semester hours of college, which must include six semesters in business or public administration, for the required experience.

Job description

The 340 Oklahoma State Department of Health is seeking a part-time Customer Assistance Representative I to provide services and answers to taxpayers and the public. You will respond to requests for publications and forms, interpret policies, and help customers navigate state procedures.

Location is Woods County/Alva; hours are up to 19 per week (Mon-Fri, 8-5). The position offers compensation up to $17.79 per hour, depending on education and experience, with eligibility to work in the United