TEMP - Outreach Enrollment Specialist

Child and Family Guidance Center | CFGC; Los Angeles (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Educational Assistance Reimbursement

Great training opportunities

Work-life balance—flexible time off

Premier Benefits including medical, s—

Job summary

Child and Family Guidance Center | CFGC in Los Angeles, CA seeks a FULL-TIME TEMP Outreach and Enrollment Specialist for the Community Family Center. The role supports day-to-day CHOEUR program activities, including Kaiser Community Health Program, and reports to Outreach Manager.

Responsibilities include enrollment efforts, data entry in EHR systems, and bilingual outreach in English and Spanish. Hours are Mon-Fri 8:30 am–5:30 pm, some weekends/evenings may be required.

Qualifications

• Bilingual in English and Spanish required.
• Ability to prioritize, plan work activities and use time effectively.
• Excellent written and verbal communication in English and Spanish.
• Punctual and good attendance record; able to meet deadlines.

Responsibilities

• Conducts health insurance enrollment, retention and utilization for CFGC clients and the community in the San Fernando Valley areas.
• Attend trainings for AXIOM, Kaiser Community Health Program (KCHP), CFGC data systems.
• Maintains records of contacts, applications and outreach activities.
• Use CFGC EHR to document outreach, enrollment and retention activities; conduct outreach in English and Spanish.

Skills

Bilingual English/Spanish

Time management

Communication skills

Attendance

Computer skills

Some college

Education

Some college

Tools

AXIOM EHR

Kaiser (KCHP) databases

Job description

About Us & Why We're Hiring

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

We empower children, youth and families to flourish in vibrant communities.

• Child and Family Guidance Center (CFGC), established in 1962, is a leading provider of community mental health and social services in the San Fernando and Antelope Valleys
• Our mission is to empower children and families to achieve health and well-being through innovative mental health services.
• We serve thousands of children and families annually
• We are inspired by our staff of caring and committed professionals
• We are seeking passionate people to join our team
• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

If our mission resonates, keep reading.

• As part of our team, you will join us in providing a continuum of prevention, early intervention, and intensive treatment services to children and families.
• We offer services in our offices, at schools, and in homes.
• Together, we seek to create stronger, more resilient communities
• Your role will center around changing lives, extending our reach, deepening our impact, and building meaningful outcomes for those seeking help.

The Position

We are seeking a FULL-TIME TEMP Outreach and Enrollment Specialist for our Community Family Center. This position reports directly to the Outreach Manager/Supervisor and is primarily responsible for supporting the day-to-day functioning of CHOEUR program activities, including Kaiser Community Health Program.

What You’ll Do

• Conducts Health Insurance Enrollment, Retention and Utilization efforts for CFGC clients and the community in the San Fernando Valley areas including agency sites, schools, or other community locations.
• Attend all require trainings for Outreach programs CFGC EHR (AXIOM), Kaiser Community Health Program (KCHP), “We have got you covered”, CHOI data base system, and any other CFGC Outreach Program.
• Maintains records regarding number of community contacts, applications, or other Outreach activities completed.
• Utilize and maintain CHOI data base for families enrolled.
• Contact and follow up with families at least three times to verify enrollment.
• Troubleshoot enrollment process and assist in removing any barriers families encounter during the application process as needed.
• Establishes friendly cooperative rapport with community members and residents.
• Conducts outreach and enrollment efforts in English and Spanish.
• Assists Community Outreach Manager and program staff with all outreach and events in the community.
• Utilize and document in CFGC EHR (electronic health record) for agency client's outreach, enrollment and retention activities.
• Participate in Retention and Redetermination efforts including con.
• Hours: Monday-Friday 8:30 am – 5:30 pm with one-hour meal period, Subject to change based on Center’s needs. Some weekends and evening required.
• This is a one-year temp assignment.
• Fully on-site
• Starting Salary: $24 to $25 per hour commensurate on experience.

Qualifications

• Bilingual in English and Spanish required
• Ability to prioritize, plan work activities and use time effectively.
• Ability to communicate effectively, clearly and concisely in an oral and written manner.
• Must have a good attendance record in addition to being punctual by consistently being on time to work, meetings, and appointments.
• Computer Proficiency.
• Some college preferred.
• Must be able to read, write, and speak Spanish and English.
• Must be able to work with little or no supervision, plus the ability to work within stringent deadlines.

We’re building a diverse, inclusive team

• You’re welcome here. We want CFGC to reflect the diversity of our community and flourish together.
• CFGC is committed to Equity, Diversity, and Inclusion and strives to create a diverse, welcoming and supportive workplace.

CFGC promotes professional development and a healthy work-life balance

• Educational Assistance Reimbursement
• Great training/learning opportunities
• Supportive, friendly work environment that prioritizes YOU
• Work-life balance – flexible time off policies
• Committees and workgroups that always strive to make CFGC’s workplace culture the best it can be.
• Premier Benefits including medical, dental, vision, life insurance, identity theft protection, Tickets at Work discount services, and even pet insurance policies!
• Employees in this role may be eligible for the Public Service Loan Forgiveness (PSLF) program
• This job posting includes a summary of duties, responsibilities, and qualifications for this position. It is not a complete job description and is subject to change based on the needs of the center.