Temp Implementation Manager (Remote)

inspiracareers; Oak Brook (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

Inspira seeks an Implementation Manager to lead end-to-end client benefit plan implementations from pre-sale through post-sale administration. You will manage detailed project plans, coordinate with sales, consultants, and plan sponsors, and ensure delivery aligns with client expectations.

Role involves cross-functional collaboration, issue tracking, and opportunities for cross-sales during the implementation process within a temporary assignment from September through mid-February.

Qualifications

• 3-5 years of experience in project management.
• Bachelor’s Degree in Business, Communications, Finance or related field.
• Proficiency with MS Office tools and Salesforce CRM preferred.

Responsibilities

• Act as the single point-of-contact for benefit plan implementation.
• Coordinate resolution of delivery-related issues and milestones.
• Partner with stakeholders to address critical implementation issues.
• Evaluate client exceptions and propose alternatives with minimal impact.
• Identify cost-sensitive items not in standard scope.
• Collaborate on design of complex account and benefit structures.
• Participate in client finalist meetings representing implementation capabilities.
• Identify opportunities for cross-sales and account rounding during implementation.
• Other duties as assigned.

Skills

Analytical skills

Organization skills

Attention to detail

Communication skills

Prioritization

Collaboration

Learning agility

Salesforce CRM

Education

Bachelor’s Degree in Business, Communications, Finance or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Implementation Manager will report to the Sr. Manager, Client Management in the CDB Client Services Department. This role is responsible for providing focused service from pre-sale consultation through initial post-sale client administration fostering strong, long-term partnerships with clients and the consulting community. This role directs all aspects of client benefit plan installation for new and existing clients of Inspira’s products and services and develops/executes an implementation strategy consistent with client expectations. Ultimately creating, managing and tracking detailed project plans and issue logs) outlining required actions, parties responsible and assigned target dates associated with the delivery of the services and projects.

• Act as the single point-of-contact for benefit plan implementation; mediate and coordinate resolution of all project deliverables and implementation related issues
• Ensure implementation strategy is administered in accordance with all performance guarantee arrangements.
• Partner with all key stakeholders (i.e., sales/service staff, consultants, plan sponsors, and other internal business units) to proactively identify and address critical implementation issues ensuring client expectations are consistently satisfied or exceeded
• Evaluate impact of client-requested exception and develop reasonable alternatives to satisfy client’s needs while minimizing impact on systems and operations
• Identify, communicate and track cost sensitive items not included as part of the standard process
• Collaborate on review, analysis and development of recommendations for the design of complex account and benefit structures based on client’s objectives and Inspira’s systems, administration and reporting requirements
• Participate in client finalist meetings representing the capabilities of the organization’s implementation services process
• Identify opportunities for cross sales and account rounding of additional Inspira products and services throughout the implementation process
• Other duties as assigned.

Please note that this assignment is temporary and will run from September through mid-February.

Education & Experience

• 3-5 years of experience in project management
• Bachelor’s Degree in Business, Communications, Finance or related field

Skills & Abilities

• Excellent analytical skills with a proactive nature
• Strong organization skills with a drive to meet deadlines
• An affinity for accuracy and efficiency
• Proficiency in Microsoft Excel, Word and Outlook
• Strong verbal and written communication skills
• An aptitude for prioritization and multi-tasking
• Strong collaboration skills
• A drive to learn and apply new concepts quickly
• Experience with Salesforce CRM preferred

Other Requirements

• Infrequent travel (<10%)
  • Ability to provide personal transportation from time to time
• Prolonged periods of sitting at a desk and working on a computer