Temp, Client Advisor - Client Services Center

LVMH Group; Jersey City (NJ); On-site; USD 33,000 - 36,000; Part time

Benefits offered by this job

Medical benefits

Commuter benefits

401k with employer contributions

Job summary

Christian Dior Couture in Jersey City seeks a Client Advisor to deliver best-in-class client service across phone, email, social media and written correspondence, listening to each client’s needs and resolving with empathy.

This seasonal role runs from early November to mid January, requiring flexibility to work varied hours, strong product knowledge, and the ability to meet KPI targets while representing Dior's brand values.

Qualifications

• Luxury customer service experience preferred.
• Excellent written and verbal communication.
• Customer-first mindset and reliability.
• Flexible schedule including holidays and weekends.

Responsibilities

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
• Resolve customer issues with empathy via phone, email, social media and/or written correspondence.
• Escalate issues to supervisors to ensure satisfactory resolution.

Skills

Outstanding communication

Empathy-driven service

Bilingual English & Spanish

Team collaboration

Tools

Salesforce

Microsoft Office

Job description

Based in our Client Services Center in Jersey City, NJ, the Client Advisor is responsible for providing best in class client service by listening and responding to each client’s specific needs and resolving efficiently and effectively through strong and empathetic communication skills. This position will also be responsible for meeting and exceeding planned KPI’s. This role requires high adaptability and availability during peak holiday shopping periods.

CONTRACT DURATION: Early November - Mid January

Job responsibilities

• Provide a positive, courteous and pleasant customer experience by incorporating all core brand values and integrity throughout each interaction.
• Consistently provide a highly professional approach and outstanding service in order to resolve customer issues; communicate effectively and with empathy via phone, email, social media and/or written correspondence.
• Escalate any customer issues that require further resources to appropriate supervisor to ensure resolution is satisfactorily met.
• Ensure that all customer communications are handled in line with Dior policies and processes.
• Manage high volumes of incoming holiday inquiries efficiently across multiple channels under tight timeframes.
• Demonstrate and share brand awareness, storytelling and product knowledge when communicating with customers.
• Drive to achieve and exceed sales goals and planned KPI’s (Key Performance Indicators) to include:
• Quality Assurance Score
• Productivity Goals
• Schedule Adherence
• Recommend new and innovative approaches to address customer concerns and share successful ideas within the team and department.
• Enter accurate information into Diorlink and that updates to the SCRM database are initiated as appropriate.
• Ensure accurate data is included for statistics and workload analysis.
• Develop excellent working relationships within the Dior network.
• E-Clienteling: Perform outbound contacts as required as sales driver and client issue resolution.

Profile

• Previous experience in luxury customer service (preferably retail, hotel or concierge businesses)
• Outstanding communication skills, both written and verbal
• Clear demonstration of a customer first mind-set
• Highly motivated, energetic and inspirational team player
• Able to work a varied schedule including hours/days/nights/holidays and weekends
• Strong punctuality and reliability for scheduled shifts, particularly during peak holiday periods
• Able to mulit task and prioritize competing tasks
• Fluent in English, Spanish, ideally French and Mandarin
• Proficient in Microsoft Office
• Salesforce knowledge a plus
• Must be able to attend meetings and training sessions as required
• Must be able to attend mandated and ad-hoc training sessions to develop and maintain skills and knowledge required for the role

Additional information

The appointed candidate will be offered a salary within the range of $24-$26 per hour, plus potential eligibility to participate in the Company's medical benefits plan, commuter benefits, and 401k plans with employer contributions.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

“Whatever you do – whether for work or pleasure – do it with passion! Live with passion,” wrote Christian Dior.
Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.