Assistant Boutique Manager - Tyson's Galleria

LVMH; McLean (VA); On-site; USD 70,000 - 95,000; Full time

Job summary

Christian Dior Couture boutique in McLean, VA, part of LVMH, seeks an Assistant Manager to support daily store operations and uphold the highest customer service standards aligned with the Dior luxury experience. You will work with the Boutique Director to guide the sales team, open and close the store, coach staff, manage schedules, and ensure inventories and merchandising comply with brand guidelines.

The role emphasizes commercial performance, team management, and clientele development.

Qualifications

• At least 5+ years of retail experience required, preferably in luxury settings.
• Minimum 1 year of management experience.
• Strong sense of initiative and commercial creativity with fashion sensitivity.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Excellent interpersonal, communication, and organizational skills.

Responsibilities

• Increase sales and monitor daily performance and conversion rates.
• Provide outstanding service to customers and build loyalty.
• Assist in setting sales goals and supervising Sales Associates.
• Coordinate merchandising displays and knowledge of brand guidelines.
• Train, coach, and develop sales associates in selling skills.
• Lead regular store meetings to communicate performance and updates.

Skills

Luxury retail

Team leadership

Customer service excellence

Merchandising

Coaching & training

Job description

Working with the Boutique Director/Manager, the Assistant Manager is responsible for assisting with the day‑to‑day management of the sales team and ensuring the highest level of customer service throughout the store in line with Christian Dior expectations:

• Improve every sale, minimize stock losses, and bring new clients to the business


• Open and close the boutique


• Coach, staff, schedule, merchandised, and complete inventory


• Ensure policies and procedures are followed in order to achieve maximum results

Job responsibilities

Commercial Performance and Team Management:

• Increase sales and measure sales performance and conversion rates daily.


• Provide and inspire outstanding service to our customers


• Assist in assigning and monitoring sales goals of Sales Associates


• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines


• Train, coach, develop, and lead sales associates in selling skills


• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates


• Facilitate proper communication between management and associates

Profile

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in‑store signs advertising sales and promotions


• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Product and Stock Management:

• Gather merchandise for transfers, damages, and returns‑to‑vendor (RTV’s)


• Coordinate and participate in department inventories


• Monitor proper pricing of merchandise

Additional information

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record‑keeping procedures


• Help solve problems that affect the department’s service, efficiency, and productivity


• Lock and secure the store, and oversee compliance with all security procedures


• Any other tasks as assigned from time to time

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the House of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering \"metiers d’art\". Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee‑led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Christian Dior Couture provides equal employment opportunities to all employees as part of the LVMH Group, which attaches great importance to ensuring that its Maisons and their partners share a set of common rules, practices, and principles with respect to ethics, social responsibility, and protection of the environment.

Recruitment process

Requirements

• At least 5 + years of retail experience required, preferably with at least 1 year of management, in a luxury product setting


• Sense of initiative and commercial creativity with fashion sensitivity


• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand


• Demonstration of own initiative


• Ability to work multifaceted hours/days, including nights, weekends, and holidays, as needed


• Availability to work the hours vital to open and/or close the store


• Ability to maintain presence on selling floor for long periods as needed


• Strong interpersonal, communication, organization and follow‑through skills

"Whatever you do – whether for work or pleasure – do it with passion! Live with passion," wrote Christian Dior.

Well before he embarked on his destiny as a couturier, Christian Dior was fascinated with art. The young Normandy native and several friends opened an art gallery when he was just 23. In 1938 he learned the métier of pattern cutter with Robert Piguet and three years later began working as a designer for Lucien Lelong. Right from the founding of his Maison in 1946, he transformed his dreams into irresistible creations, seeking to break with the somber war years by elevating pure joy. His visionary spirit celebrated and enchanted women the world over. In only ten years, Monsieur Dior revolutionized the conventions of elegance and femininity, designing collections infused with dreams.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.