Temp/Cas Fan Relations Representative

University of Minnesota; Saint Paul (MN); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Retirement plan options

Job summary

The University of Minnesota Athletics Department seeks a part-time ticket office assistant to help manage accounts and transactions using Paciolan. You will assist single-game purchasers and season ticket holders, answer calls, and provide accurate information in person or by phone.

You will support game day operations, box office tasks, and guest services, helping create smooth and welcoming buying experiences for Gopher fans at home events, including nights and weekends.

Qualifications

• Knowledge of Gopher Athletics and our ticketed sports.
• High School diploma or equivalent.
• Interest in pursuing a career in athletics.
• Proven ability to meet deadlines.
• Innovative and enthusiastic - able to think outside the box.
• Strong interpersonal skills and customer service background.
• Ability to work non-standard hours, including nights and weekends.
• Familiarity with Google products.

Responsibilities

• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.
• Efficiently answer inbound phone calls pertaining to the University of Minnesota Athletics Department.
• Provide timely and accurate ticketing information to customers through phone and in-person communication.
• Assist sport managers with ticket prep work for all ticketed Gopher Athletic Sports.
• Assist sport managers in the box office for all home ticketed events with walk-up sales and guest services.

Skills

Customer service

Interpersonal skills

Time management

Attention to detail

Problem solving

Non-standard hours

Google products

Education

High School diploma or equivalent

Tools

Paciolan

Job description

Job Details

Job ID: 376547

Location: Twin Cities

Job Family: Supplemental Employee

Full/Part Time: Part-Time

Regular/Temporary: Regular

Job Code: 0005

Employee Class: Civil Service

About the Job

RESPONSIBILITIES (OFFICE):

• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.


• Efficiently answer inbound phone calls pertaining to the University of Minnesota Athletics Department.


• Provide timely and accurate ticketing information to customers through phone and in person communication.


• Assist sport managers with ticket prep work for all ticketed Gopher Athletic Sports.


• Other duties as assigned.

RESPONSIBILITIES (TICKETED SPORTING EVENTS):

• Assist sport managers in the box office for all home ticketed Gopher athletic sporting events with walk up ticket sales, will call distribution, pass list ticket distribution, and guest service booth operations.


• Utilize Paciolan ticketing software to assist customers in account management and to complete ticket transactions for both single game purchasers and season ticket holders.


• Provide timely and accurate ticketing information to customers.


• Other duties as assigned.

DESIRED OUTCOMES:

• Work 5-10 hours per week in the office.


• Work all home football games along with 5-10 other sporting events per month.


• Be available for nights, weekends, and school breaks throughout the course of the calendar year.


• Attend all staff trainings coordinated by the Gopher Ticket Office.


• Create a positive and inclusive atmosphere for all employees.


• Create unique and efficient buying experiences for all customers.


• Write and communicate at a high level. Emails, letters and all other correspondence should be grammatically sound and free from errors.

Qualifications

• Knowledge of Gopher Athletics and our ticketed sports.


• High School diploma or equivalent.


• Interest in pursuing a career in athletics.


• Proven ability to meet deadlines.


• Innovative and enthusiastic - able to think outside the box.


• Strong interpersonal skills and customer service background.


• Ability to work non-standard hours, including nights and weekends.


• Familiarity with Google products.

About the Department

With more than 140 years of tradition, Gopher Athletics is one of the oldest and most decorated athletics departments in the country. Minnesota was a charter member of the Big Ten Conference. The University of Minnesota sponsors 22 varsity intercollegiate athletic teams and is represented by more than 625 student-athletes who compete in the Big Ten and Western Collegiate Hockey Association.

Minnesota has claimed 29 national championships in eight different sports and has won 217 regular-season conference titles and 42 conference tournament championships. Minnesota has also produced 213 Academic All-Americans, which ranks as the tenth most all-time among college and universities. Housed in the historic Dinkytown neighborhood on the northern edge of the University campus, Gopher Athletics is succeeding against a backdrop unique in college athletics, nestled at the heart of a bustling, modern metro area. We are proud of our decorated history, but we are prepared to achieve even greater success in the years to come. Ski-U-Mah!

Pay and Benefits

Pay Range: $15.25 per hour.

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.