Teller - Worcester Crossing, MA (On-Site)

Digital Federal Credit Union; Worcester (MA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Match

Paid Time Off

Paid Holidays

Employee pricing on lending products

Job summary

Digital Federal Credit Union in Worcester, MA is seeking a customer-focused teller to support everyday member banking needs and help members reach their financial goals.

You will process deposits, withdrawals, loan payments and check cashing, while balancing daily activity and explaining DCU products. The role emphasizes accuracy, relationship-building, and adherence to security procedures with opportunities to cross-sell in a collaborative environment.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Verbal communication skills.
• Bilingual skills a plus.

Responsibilities

• Accurately process teller transactions, including deposits, withdrawals, loan payments and check cashing, and assist with end-of-day balancing.
• Understand and explain DCU products and services and complete member requests.
• Achieve individual referral goals by identifying members' needs and cross-selling appropriate products and services.
• Adhere to DCU policies and security procedures to minimize fraud and losses.
• May provide coverage in other DCU areas as needed.
• Identify and submit ideas to improve efficiency and processes.

Skills

Customer service

Cash handling

Verbal communication

Bilingual skills

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Description

Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence and helping members achieve their financial goals.

What You'll Do:

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Education and Experience Requirements:

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Location:

Worcester, MA

Target Compensation:

$20.00/hour

Schedule

Monday - Friday 8:30 - 5:30, alt. Thursday/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours)

#INDMI

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.