Teller - Waltham, MA (On-Site)

First Tech Federal Credit Union; Waltham (MA); On-site; USD 23,000 - 32,000; Full time

Job summary

First Tech Federal Credit Union is hiring a teller in Waltham, MA. You will process deposits, withdrawals, loan payments and checks, balance at day end, and explain DCU products, guiding members to appropriate solutions.

You will aim to meet referral goals by understanding members' financial needs, building relationships, and suggesting relevant products and services. Strong cash handling, communication, and basic tech skills are required.

Qualifications

• High School Diploma or equivalent.
• Prior cash handling experience.
• Previous customer service experience preferred.
• Verbal communication skills.
• Technical skills (Windows, Microsoft Office).
• Bilingual skills a plus.

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, and assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying financial needs of members by building relationships and cross-selling products.
• Adhere to all DCU policies and procedures, including security and risk guidelines.
• May be asked to provide coverage in other DCU areas such as other branches or support departments.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

Skills

Customer service

Verbal communication

Bilingual

Education

High School Diploma

Tools

Windows

Microsoft Office

Job description

Description

Contribute to DCU's Success Sharing and business goals by identifying members' needs, providing service excellence and helping members achieve their financial goals.

What You'll Do:

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.


• Understand and explain all DCU products and services and complete member requests.


• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.


• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.


• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.


• Continuously identify and submit efficiency and process improvement ideas


• Perform other job-related duties as assigned.

Education and Experience Requirements:

• High School Diploma or equivalent


• Prior cash handling experience


• Previous customer service experience preferred


• Verbal communication skills


• Technical skills (Windows, Microsoft Office)


• Bilingual skills a plus

Location: Waltham, MA

Target Compensation: $20.00/hour

Schedule: Monday - Friday 8:30 - 5:30, alt. Thursday/Fridays 10:30-7:30, alt Saturdays 8:30 - 3:30 (40 hours)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees are eligible for:

• * Traditional medical, dental, and vision coverage


• * Generous 401(k) match


• * Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually


• * Paid federal holidays


• * Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.