Teller - Fitchburg, MA Part Time(On-Site)

First Tech Federal Credit Union; Fitchburg (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Generous 401(k) match

Paid Time Off

Paid federal holidays

Special employee pricing on lending

Job summary

First Tech Federal Credit Union in Fitchburg, MA is seeking a Teller to accurately process deposits, withdrawals, loan payments and check cashing, with a focus on end-of-day balancing and security compliance.

You will explain DCU products and services to members, aim to meet referral goals, and build strong relationships while delivering service excellence.

Qualifications

• High school diploma or equivalent required.
• Prior cash handling experience is expected.
• Customer service experience is preferred.
• Strong verbal communication skills are essential.
• Technical skills with Windows and Microsoft Office.
• Bilingual ability is a plus.

Responsibilities

• Process teller transactions: deposits, withdrawals, loan payments and check cashing.
• Assist with end-of-day balancing and security compliance.
• Explain products and services and fulfill member requests.
• Identify financial needs and refer or cross-sell appropriate products.
• Support other branches or departments as needed.
• Suggest efficiency and process improvements.

Skills

Cash handling

Customer service

Verbal communication

Technical skills

Bilingual

Education

High School Diploma or equivalent

Tools

Windows

Microsoft Office

Job description

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals.

Contribute to DCU’s Success Sharing and business goals by identifying members’ needs, providing service excellence and helping members achieve their financial goals.

What You’ll Do

• Accurately process all teller transactions such as deposits, withdrawals, loan payments and check cashing, as well as assist with end of day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members by building strong business relationships and educate and cross sell appropriate products and services.
• Adhere to all DCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses.
• May be asked to provide coverage in other DCU areas such as other branches, Information Center, or support departments.
• Continuously identify and submit efficiency and process improvement ideas
• Perform other job-related duties as assigned.

Education And Experience Requirements

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)
• Bilingual skills a plus

Location: Fitchburg, MA

Target Compensation: $20.00/hour

Schedule

Monday - Friday 11:30a - 3:30p, Alternating Saturdays 8:30a-3:30p (23.25 hours)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Who We Are

Every great journey begins with a bold idea—and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

Employees Are Eligible For

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.