Branch Relationship Banker (West Liberty Branch)

Nevada State Bank; Reno (NV); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance—1

401(k) with company match

Paid holidays and PTO

Tuition reimbursement

Job summary

Nevada State Bank, a division of Zions Bancorporation, N.A., seeks a Branch Relationship Banker for the West Liberty branch in Reno, NV. You will handle full-service banking, focus on sales and service, and nurture customer relationships.

Essential duties include referrals for bank products, resolving client concerns, and processing basic account activities. Applications welcome with relevant banking experience.

Qualifications

• 2+ years in universal/personal banking or similar retail banking role.
• Experience in a financial sales role is a plus.
• Strong knowledge of retail banking products and services.

Responsibilities

• Provide full-service banking at the branch with focus on sales and service.
• Resolve client concerns and refer to appropriate departments.
• Make referrals for other bank products and services.
• Follow up with clients to ensure satisfaction and issues are resolved.
• Handle cash transactions, accounts, and loan processing as needed.
• Build and maintain strong customer relationships through personalized service.
• Perform other duties as assigned by the branch.

Skills

Customer service

Interpersonal skills

Communication

Sales and referrals

Problem solving

Time management

Attention to detail

Proficient computer skills

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Nevada State Bank, a division of Zions Bancorporation, N.A., was founded on Dec. 9, 1959 by 12 businessmen full of Nevada’s pioneering spirit. As a full-service bank, we offer a complete range of consumer, private, and business banking services. Our colleagues regularly volunteer in their communities and have been dedicated to helping make Nevada a better place to live for more than 60 years. By embracing the bank’s Core Values of extraordinary service, adaptability, teamwork, communication, development, accountability, community, and respect—we have built a culture of service and engagement. NSB has a commitment to career development through tuition reimbursement and continuous learning opportunities, in addition to other competitive benefit offerings. We offer medical benefits on day one, 401k matching, and paid holidays. With a strong belief in diversity, equity, and inclusion, NSB offers several colleague-led diversity forums with the intent to ensure representation and cultural sharing among our colleagues. At Nevada State Bank, we truly believe that it matters WHO you work with.

We are now accepting applications for a Branch Relationship Banker to join the team located at our West Liberty branch in Reno, NV.

Essential Functions

• Perform full-service banking services to new and existing customers within the branch, with a primary focus on sales and service. Duties may include new accounts, consumer loans, and performing client services issues.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department resource.
• Be responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follow up with clients as needed.
• If needed, be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Be responsible to resolve customer service issues.
• Establish, expand and maintain a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• Perform other duties as assigned.

Qualifications

• 2+ years' experience as a universal banker/personal banker or similar retail banking role. An equivalent combination of education and experience may meet qualifications.
• Previous experience in a financial sales representative-oriented role preferred.
• Proficient knowledge of mathematical calculations and standard banking products, services, and transactions.
• Strong knowledge of all retail products and services.
• Basic knowledge of consumer lending applications.
• Strong customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Strong mathematical, problem-solving and negotiation skills.
• Strong interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• High School diploma or equivalent.

Benefits

• Medical, Dental and Vision Insurance - START DAY ONE!
• Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
• Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
• Paid Training, Paid Time Off (PTO) and 13 Paid Holidays, (includes Nevada Day & Family Day)
• 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
• Mental health benefits including coaching and therapy sessions
• Tuition Reimbursement for qualifying employees
• Employee Ambassador preferred banking products

Pay range (depending on experience): $22 - $24/hour