Teller Supervisor - 32nd & Indiana

Southwest Missouri Bank; Joplin (MO); On-site; USD 42,000 - 60,000; Full time

Job summary

Southwest Missouri Bank in Joplin seeks a Teller Supervisor to lead the teller team in delivering exceptional customer service and to serve as a role model for professionalism. You will maintain knowledge of bank products to recognize cross-sell opportunities and assist staff in policy compliance.

You will schedule staff, coach tellers on procedures, and collaborate with the Assistant Branch Manager on hiring, training, and daily operations while ensuring accuracy in cash handling and customer

Qualifications

• High school diploma or equivalent; two years teller experience including cash handling and customer service knowledge required.
• Prior supervisory experience preferred.

Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentiality.
• Works closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and refer bank products and services to customers.
• Assist customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing duties including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Skills

Excellent Customer Service Skills

Friendly outgoing personality

Communication & Coaching Skills

Lead & mentor others

Multi-task & detail oriented

Microsoft Word & Excel

Jack Henry & 10-key

Online Banking Applications

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Jack Henry

10-key

Job description

Job Summary

Provide prompt, courteous customer service while leading the teller staff in customer service excellence. Present a neat, clean professional appearance as a role model to others. Maintain a working knowledge of bank products and services to recognize cross sell opportunities and assist others. Lead and coach the teller staff on the bank's policies and procedures ensuring compliance.

Primary Responsibilities

• Lead and coach the teller staff for customer service excellence.
• Coordinate scheduling to ensure appropriate staffing.
• Comply with all Teller Standards, Teller Responsibilities and bank procedures.
• Provide quality customer service to internal and external customers through accuracy, efficiency and confidentially.
• Works closely with Assistant Branch Manager in interviewing, selecting and training new tellers.
• Back-up and support to Assistant Branch Manager and Deposit Accounts position.
• Recognize opportunities to offer and/or refer bank products and services to existing and prospective customers.
• Assists customers with online banking products and other online access.
• Demonstrate dependability and flexibility in performing the duties of this position including bank activities and community service.
• Participate in available training to strengthen job knowledge.
• Performs other related duties as assigned.

Skill Requirements

• Excellent Customer Service Skills
• Friendly and/or outgoing personality
• Strong, positive Communication and Coaching Skills
• Ability to lead and mentor others
• Multi-task and Detail Oriented
• Computer Skills (Microsoft Word, Excel, Jack Henry) & 10-key
• Working knowledge of SMB Mobile and Online Banking Applications

Physical Requirements

• This position requires the ability to stand for extended periods of time. The ability to sit, bend, squat, twist and lift/carry coin bags weighing up to 50 lbs. is also required.
• The physical requirements described represent those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

High school diploma or equivalent and two years teller experience including cash handling/balancing, customer service, knowledge of products and services is required. Prior supervisory experience preferred.