Teller Supervisor

bankESB; Holyoke (MA); On-site; USD 45,000 - 65,000; Full time

Job summary

bankESB in Holyoke, MA seeks a Branch Supervisor to lead daily branch operations, coach tellers, and ensure compliance with banking laws and internal policies. The role supports branch leadership, drives customer service excellence, and oversees account maintenance and inquiries.

The ideal candidate has supervisory experience, cash handling skills, and strong communication. This position requires flexibility, travel, and the ability to stand for long periods and lift up to 50 lbs.

Qualifications

• High School Diploma or equivalent is required.
• Prior supervisory experience is required.
• Cash handling experience is required.
• 2+ years teller experience preferred.
• Strong customer service and communication skills expected.

Responsibilities

• Perform any necessary functions to provide high levels of customer service and responsiveness.
• Effectively manage office in absence of Branch Manager and Assistant Branch Manager.
• Monitor teller differences and assist in corrective actions.
• Supervise branch operations including cash handling, ATM balancing, supplies, logs and reports.
• Support Branch Manager’s efforts to achieve SRB goals.
• Coach teller staff on standards and referrals.
• Assist with annual performance evaluations.
• Maintain Bank mission and values within team.
• Support external Bank initiatives and growth.
• Open accounts and assist customers with relationships.
• Maintain relationships and respond to inquiries within 24 hours.

Skills

Customer service

Leadership

Communication

Team supervision

Cash handling

Staff training

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.

Primary Accountabilities / Responsibilities

Performs any functions necessary within the scope of authority and expertise, to provide the highest levels of customer service and responsiveness to our customers.

Leadership and People Management

• Effectively manage office in absence of Branch Manager and Assistant Branch Manager
• Monitor teller differences and assists Branch Manager in instituting corrective action.
• Supervise branch operations including working cash for branch, ATM balancing, proper cash limits, supplies, logs, and reports.
• Support the Branch Manager’s efforts to achieve SRB goals individually and as a team.
• Coach the teller line on Sincere standards, Pride standards and Partner referrals.
• Assist with annual performance evaluations.
• Maintain a comprehensive understanding of the Bank’s mission statement and core values across your team.
• Support Bank initiatives both internally and externally to promote a positive Bank image and assist with the growth of the Bank.
• Maintain a professional image and ensure standards are met for professional presentation by the teller staff.

Operations and Compliance

• Ensure compliance with the Federal and State laws as well as the Bank’s policies and procedures.
• Assist with the completion of required periodic audits, month end reports, and inventories in a timely manner.
• Ensure completion of all required training by entire teller staff.
• Assist in managing branch risk (i.e. Fraud, check initials, and check holds).
• Ability to work in a constant state of alertness and in a safe manner.

Platform/Desk Accountabilities / Responsibilities

• May open accounts and assist customers with their existing relationships.
• Performs account maintenance and processes requests.
• Demonstrates and maintains knowledge of Bank’s products and services and uses this knowledge to offer solutions based on the customer’s needs.
• Maintains relationships and may initiate new ones.
• Responds to customer inquiries and complaints in a timely and diplomatic manner (usually within 24 hours).
• Remains current on market conditions regarding products, product updates, and new technologies through available resources.
• May provide notary services for our customers.

Requirements

• Maintains an understanding of the HFGmission statement and core values
• Performs other similar duties as assigned or requested by the Branch Manager
• Flexibility in scheduling is a must. Must be available to work Saturdays and extended hours.
• Travel may be required
• Ability to stand for long periods of time
• Ability to lift up to 50 lbs
• Strong communication skills, both written and oral
• Excellent customer service skills
• Ability to use computer systems and office equipment
• Adheres to the Bank’s dress code policy as found in the HFG employee handbook

Education And Experience

• High School Diploma or equivalent required
• Prior supervisory experience is required
• Cash handling experience required
• 2 or more year’s teller experience preferred
• High degree of quality customer service, leadership, interpersonal, and communication skills
• Computer skills required
• Knowledge of Microsoft products a plus
• Ability to work in a fast paced environment
• Fluency in a second language is a plus

An Affir…

Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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