Teller Supervisor

First Central State Bank; Eldridge (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

401k

Paid Holidays

PTO

Disability Insurance

Life Insurance

Maternity/Paternity Leave

Company Events

Job summary

The Ohnward Bancshares, Inc. in Eldridge, IA is seeking an experienced Teller Supervisor to lead the Teller team, manage schedules, and ensure accurate cash handling and customer service.

You will train new Tellers, perform performance reviews, monitor ATM operations, reconcile cash drawers, and cross-sell bank products while maintaining security and regulatory compliance. This role requires strong leadership, attention to detail, and a commitment to excellent service.

Qualifications

• Requires High School diploma or GED; 2-4 years in teller or customer service roles.
• Strong supervisory and training abilities; able to coach and evaluate staff.
• Proficient in cash handling, ATM operations, and basic computer systems.

Responsibilities

• Direct and manage the Teller team; schedule Tellers and approve time off.
• Conduct performance reviews and hold regular staff meetings.
• Train new Tellers; ensure accuracy in cash drawers and ATM troubleshooting.
• Provide friendly, professional customer service and cross-sell bank products.
• Reconcile cash drawers, monitor vault access, and maintain security compliance.

Skills

Supervisory skills

Team leadership

Customer service

Attention to detail

Communication skills

Time management

Education

High School diploma or GED

2-4 years Teller/CSR experience

Tools

ATM operation

Cash handling

Basic PC skills

Job description

To apply for this position, go to our website Ohnward Bancshares, Inc.www.ohnward.comAbout UsCareersApply NowPOSITION SUMMARYThis position is responsible for managing and directing the work of the Teller team(s). Creates work schedules and schedules Tellers to cover the bank’s needs. This position is accountable to process all transactions accurately and efficiently in accordance with established policies and procedures. Bank Teller is the “frontline” of our bank and plays a fundamental role in achieving our customer satisfaction and revenue growth objectives.KEY ORGANIZATIONAL RELATIONSHIPSMay report to Branch Manager, President, or Officer.Works closely with Teller team and clients.DUTIES AND RESPONSIBILITIESEssential Duties and ResponsibilitiesTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Responsible for directing and managing the Tellers. Planning and providing a work schedule for the Tellers.Approving time worked and PTO.Writes performance reviews using objective, behavioral descriptions, outline clear standards, goals and duties. Hold meetings with employees to discuss their performance.Supervises other Tellers and their cash drawers. Searches for the cause of an overage or shortage when a Teller’s drawer does not balance correctly.Trains new Tellers in bank practice and procedure. Motivates the other bank Tellers to remain friendly and professional at all times.Provides access to the vault and safety deposit boxes.Replenishes and troubleshoots ATM machines.Carries money to vault and audits the vault regularly with the help of a second employee.Creates end-of-shift reports.Provide account services to customers by conducting routine transactions within established guidelines (cash checks, accept deposits and loan payments, and process withdrawals, recording night and mail deposits; selling cashier’s checks; credit cards; answering questions in person on telephone; referring to other bank services.)Cross-sells bank products by answering inquires; informing customers of new services and product promotions; ascertaining customers’ needs; directing customers to a branch representative.Completes special requests by closing accounts; taking orders for checks; opening and closing Christmas and vacation clubs; exchanging foreign currencies; providing special statements, copies, and referrals; completing safe-deposit box procedures.Reconciles cash drawer; counting and packaging currency and coins; reconciling loan coupons and other transactions; turning in excess cash and mutilated currency, maintaining supply of cash and currency.Complies with regulatory requirements, bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers’ currency; assisting in certification of proof.Maintain customer confidence and protects bank operations by keeping information confidential.Go the “extra mile” to build trust relationships, customer loyalty and satisfaction.Manage risk in every transaction and detect fraudulent transactions to prevent losses.Resolve customers’ issues and provide relevant information.Performs other duties as assigned.SKILLS AND ABILITIESTo perform this job successfully, an individual should demonstrate the following knowledge, skills, and abilities.Demonstrates some supervisory skills and the ability to manage others fairly.Possess the ability to motivate other Tellers to meet their goals.Shows the ability to remain professional at all times and put a smiling face for customers.Demonstrates the ability to operate and handle ATM machines, cash and cash drawers.Provides exceptional customer services by responding to requests for service and assistance and identifying and resolving problems in a timely manner. Good people skills.Demonstrates accuracy and thoroughness. Attention to details.General math skills, basic PC knowledge and familiarity with electronic equipment, selling to customer needs, financial skills and documentation skills.Effective communication skills (speaking and listening), time management skills, and customer satisfaction-oriented.EDUCATION AND EXPERIENCEHigh School diploma or GED equivalent. 2-4 years’ experience and/or training as a Teller or Customer Service Representative.BENEFITS:Stakeholder BonusHealth InsuranceDental InsuranceRetirement Plan (401k) – 3% Safe Harbor Contribution + Discretionary Contribution10 Observed HolidaysPTOGroup Term Life providedShort Term Disability - 100% provided by companyLong Term DisabilityMaternity/Paternity Leave – 100% of payCommunity InvolvementPay-It-Ohnward – Company Giving ProgramGrilling for Charity – Community DonationsThank God Its Monday (TGIM) Company EventTo apply for this position, go to our website Ohnward Bancshares, Inc.www.ohnward.comAbout UsCareersApply NowEqual Opportunity Employer