Senior Teller

First Interstate Bank; Northern (KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

PTO

Child Care

Exercise Reimbursement

Job summary

First Interstate Bank is seeking a Senior Teller to manage daily teller transactions in the lobby and drive-up, delivering outstanding client service and nurturing client relationships. You will recognize referral opportunities and contribute to bank success by handling deposits, payments, and currency exchanges with accuracy and confidentiality.

The role requires 1–3 years in cash handling and customer service, strong math and communication skills, and adherence to bank policies and

Qualifications

• High school diploma or GED required with 1–3 years cash handling and customer service experience.
• Strong math skills, ability to handle confidential information with discretion.
• Excellent written and verbal communication; familiarity with banking procedures.

Responsibilities

• Process daily teller transactions in lobby and drive-up and support dual-control procedures.
• Deliver personalized client service by phone and in person and recognize referral opportunities.
• Process deposits, loan and mortgage payments, and other payments; cash handling and currency exchange.
• Prepare currency transaction reports and handle special requests (statements, check orders, referrals).
• Reconcile cash drawer and maintain secure cash supply; use 360View to record activities and referrals.
• Identify cross-sell opportunities and direct clients to appropriate bankers; maintain client confidentiality.

Skills

Cash Handling

Customer Service

Cross-selling

Bank Systems

Education

High School Diploma or GED

Tools

CRM systems

Job description

What’s Important to You

We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.


• Child Care Assistance Program for eligible dependent(s).


• Exercise reimbursement program for employees.

SUMMARY

The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier’s checks, proof transactions, and buying or selling foreign currency.


• Delivers personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions.


• Processes additional transactions as needed, including preparing currency transaction reports.


• Completes special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe‑deposit box procedures.


• Reconciles cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply.


• Utilizes 360View to record activities, incidents, and referrals to business partners and other lines of business.


• Processes consumer credit card applications.


• Identifies cross‑sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker.


• Contributes to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results.


• Complies with bank operations and security procedures, including participating in dual‑control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof.


• Maintains client confidence and protects bank operations by keeping information confidential and cautioning others regarding potential breaches.


• Enhances job knowledge by attending training sessions.


• Recognizes the need to place holds according to Reg CC and bank policies and adheres to proper check and cash‑handling standards.


• Demonstrates strong product knowledge and proficiency with client‑facing systems.


• Completes work accurately with minimal errors.


• Participates in volunteer activities and financial education efforts.


• Embraces First Interstate Bank’s vision, mission, and values.


• Performs other duties as assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle confidential and sensitive information with discretion.


• Strong mathematical aptitude.


• Excellent written and verbal communication skills.


• Working knowledge of digital platforms, CRM systems, and emerging technologies.


• Strong interpersonal skills.


• Adheres to all check and cash‑handling standards and meets or exceeds bank cash‑balancing requirements.


• Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately.


• Stays current on regulatory changes and follows all bank policies and procedures.


• Completes all required annual and job‑specific training.

EDUCATION AND/OR EXPERIENCE

High School Diploma or General Education Degree (GED) required 1-3 years experience in a cash handling and customer service role required

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling


• Frequently Hearing


• Frequently Lifting - Occasionally (up to 25 lbs)


• Sitting


• Occasionally Standing


• Frequently Talking


• Frequently Walking


• Occasionally Noise Level - Moderate

Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed

Equal Opportunity Employment Statement

First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.

All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish