Teller Supervisor

Indiana Members Credit Union; Carmel (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

Indiana Members Credit Union is seeking a Teller Supervisor to lead daily teller operations, ensure accurate balancing, and provide training and guidance to staff. You will resolve transaction issues, support problem-solving, and maintain high member service standards.

The role requires strong English communication, basic computer skills, and excellent attention to detail. You will collaborate with branch management and back-office teams to ensure smooth operations.

Qualifications

• High school diploma or GED or equivalent.
• Completion of internal Teller Supervisor training programs.
• Expertise with Episys and Synapsys banking platforms.

Responsibilities

• Supervise tellers and train staff on new products and policies.
• Ensure daily balance for tellers, branch and vault.
• Assist employees with problem solving and questions.
• Process member transactions and issue ATM/debit cards.
• Open/close accounts and execute stop payments as needed.
• Maintain branch security and prepare end-of-month reports.
• Schedule staffing and manage audits and security tests.

Skills

Fluent English

Basic computer skills

Attention to detail

Interpersonal skills

Confidentiality

Core system/CRM/imaging familiarity

Education

High school diploma/GED

Completion of Teller Supervisor internal training

Tools

Episys

Synapsys

Imaging system

CRM system

Job description

The Teller Supervisor manages daily teller operations to ensure accuracy, efficiency, and outstanding member service. This role provides direct support to teller staff by resolving transaction issues, answering questions, and guiding problem-solving efforts. The supervisor is responsible for ensuring the branch balances correctly each day and adheres to all operational standards. Additionally, the Teller Supervisor leads training initiatives to keep staff informed and compliant with both new and updated policies and procedures.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Supervise tellers, informing and training staff on new products, procedures and policies
• Ensure all tellers, branch and vault are in balance daily
• Assist employees with problem solving and questions
• Supply cash for tellers (order and detail Brinks)
• Process various member transactions
• Open and access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash, including balancing and supplying ATM & cash dispensers
• Communicate with branch manager, branch staff and all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Process and create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members.
• Remote capture of checks
• Change security tapes and test alarms monthly
• Handle daily and Saturday staffing schedules
• Supervise night deposits, ATM deposits, wire transfers, large currency reports, deceased members, handle irate members
• Prepare coin for pick up
• Compile end of month work
• Open/close branch
• Handle pool teller evaluations, keep log of bait money, pull reports from imaging system
• Complete branch security meetings semi-annually
• Process petty cash when necessary
• Attend credit union meets as scheduled
• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed.

Supervisory responsibilities

Work environment

Retail branch

• May require standing or sitting for long periods of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching

Minimal to none

Required education and experience

• High school diploma, GED or equivalent
• 12-months credit union or like experience
• Completion of internal Teller Supervisor and other required training programs
• Expert in use of Episys & Synapsys
• Completed satisfactorily Advanced Basics of Products and Services

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.