Teller

Indiana Members Credit Union; Franklin (IN); In loco; USD 30.000 - 38.000; Tempo pieno

Descrizione del lavoro

Indiana Members Credit Union seeks a detail-oriented teller to process member transactions, open/close accounts, and issue ATM/Debit cards in a retail branch setting. The role requires accuracy, confidentiality, and strong customer service skills.

Candidates should have high school diploma or GED and prior cash handling experience. Training will cover core banking systems, CRM, and imaging software; the position is on-site in a retail branch environment.

Competenze

• Fluent in English is required.
• Basic computer and technology skills are needed.
• Attention to detail, adaptability, flexibility and organizational skills are required.
• Excellent interpersonal and customer service abilities are essential.
• Honesty and confidentiality must be maintained.
• Proficiency with core banking system, CRM and imaging software after training.

Mansioni

• Process various member transactions including deposits, withdrawals, loans and credit card payments.
• Open and close accounts, certificates, etc.
• Create/order ATM/Debit cards for members.
• Process stop payments and print statements.
• Balance cash drawer daily and assist with night/ATM deposits.
• Access safe deposit boxes when applicable.
• Communicate with back-office departments for assistance and member requests.
• Remote capture of checks.
• Other duties such as end-of-day tasks and stocking lobby.

Conoscenze

Fluent in English

Basic computer skills

Attention to detail

Interpersonal skills

Honesty & confidentiality

Core system knowledge

Formazione

High school diploma or GED

Strumenti

Core banking system

CRM

Imaging software

Descrizione del lavoro

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Process various member transactions – deposits, withdrawals, loans and credit card cash advances, various types of loan & credit card payments, money orders, cashier checks, corporate checks, crossing selling other products, update members accounts, handle members problems & complaints, wire transfers, complete payroll deduction forms, direct deposits forms
• Access safe deposit boxes when applicable
• Handle and maintain security of large amounts of cash
• Communicate with all back-office departments for assistance and member requests
• Open and close various types of accounts, certificates, etc.
• Create/order ATM/Debit cards for members
• Process stop payments, print statements and histories for members.
• Remote Capture of checks
• Balance cash drawer daily
• Assist with night deposits and ATM deposits
• Other duties in the branch may include counting cash delivery, balancing ATM, filing, keeping teller area and branch clean and organized, help with “end of day” duties, stocking lobby with supplies
• Fluent in the English language
• Basic computer and technology skills
• Attention to detail, maintain adaptability, flexibility and organizational skills
• Excellent interpersonal and customer service skills
• Honest, accountable, maintains confidentiality
• Skilled in use of core system, CRM and imaging once training is completed.

Supervisory responsibilities

None

Work environment

Retail branch

• May require standing or sitting for an extended period of time
• Extended period of time viewing computer monitor
• Handling – ability to touch, feel, lift, operate and control equipment, tools and objects with the hands
• Reaching
• Carrying, lifting up to 25 lbs.

Minimal to none

Required education and experience

• High school diploma, GED or equivalent
• Previous cash handling and customer service experience

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.