Teller Service Specialist

United Heritage Credit Union; Austin (TX); Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive Benefits Package

401(k) options (Pre-Tax and/or Roth)

Generous paid time off (PTO)

Education Reimbursement Program

Opportunity to Advance!

Descripción de la vacante

United Heritage Credit Union (UHCU) is seeking a Teller to join our Austin team. You will handle daily banking transactions with accuracy and deliver a high level of member service, focusing on the complete member experience.

You will promote and cross-sell UHCU products and services, work in a fast-paced environment, and collaborate with teammates to meet branch goals. Flexible scheduling and a commitment to community involvement are valued at UHCU.

Formación

• High School Diploma or GED equivalent.
• At least 6 months cash handling and customer service experience within the last 12 months.
• Previous experience cross-selling products and/or services.
• Must be available to work a flexible schedule; hours may change based on business needs.
• Bilingual English/Spanish is a plus.

Responsabilidades

• Process deposits, withdrawals, transfers, payments and other daily transactions accurately.
• Provide exemplary customer service and engage with members to improve their financial well-being.
• Promote and refer credit union products and services to meet members' financial needs.
• Maintain professionalism and efficiency in a fast-paced branch environment.

Conocimientos

Cash handling

Customer service

Bilingual (English/Spanish)

Educación

High school diploma or GED

Descripción del empleo

Description

Location: 10815 RR 2222, Austin, Texas 78730

Schedule: Flexible availability to work up to 40 hours per week during the business hours between 8:15am-5:45pm Monday through Friday and rotating Saturdays from 8:45AM-2:15PM to meet branch scheduling needs.

As a Teller at United Heritage Credit Union (UHCU), you have the pleasure of working in a professional and positive environment every day. You will provide our valued members exemplary customer service as you accurately and efficiently process everyday banking transactions such as deposits, withdrawals, transfers, payments, and more. Truth is, you will interact with more members than anyone else. We are looking for someone who is not afraid to strike up a conversation and find an opportunity in every member transaction. You will focus on the complete member experience, ensuring transactions are conducted with precision and without error. We take pride in truly caring about our members' financial well-being. You must be able to work in a fast-paced environment, while maintaining professionalism and working efficiently.

Tellers are the frontline to our success at UHCU and we are looking for candidates who are committed to providing that exceptional customer service experience to our members.

Requirements

As a Teller with UHCU you'll get to:

• Promote and maintain positive relationships with our members and your teammates.
• Promote, cross-sell, and refer credit union products and services to fulfill our members' financial needs.
• Give back. We are proud to be partners in the communities in which we serve and we do that by participating and volunteering in so many community events and initiatives, it is impossible to list them all.
• Gain a career. United Heritage provides a reputable environment with opportunity for growth, career opportunities, and the unparalleled ability to make a difference in a dynamic, team-oriented environment. It's way more than "just a job" to us!

What you will need to succeed:

• Excellent listening ability and verbal communication skills.
• The ability to work hard, find solutions and have fun.
• Passion for providing outstanding service to our members.
• The ability to collaborate with team members.
• Strong attention to detail, with a focus on accuracy and quality of work.
• Ability to multitask in a fast-paced environment.

The Requirements:

• High School Diploma or GED equivalent.
• At least 6 months of cash handling and customer service experience within the last 12 months; previous Teller experience is a plus.
• Previous experience cross-selling products and/or services.
• Previous experience in a service oriented position where the primary focus was external customer service.
• Must be available to work a flexible schedule as hours/schedule are subject to change based on the needs of the business.
• Bilingual (English/Spanish) is a plus.

About United Heritage Credit Union:

The Credit Union was established in 1957 as an Austin-based credit union, and over 65 years later we continue to serve communities in Central Texas, Austin and Tyler communities, as well as those that live in the rest of Texas through TXCC membership. Through innovative technology, exemplary service standards and competitive products, United Heritage continues to be a strong force in the credit union industry. UHCU has over $1.7 billion in assets, more than 78,000 members, 11 branch locations, and approximately 230 employees. We are a full-service financial institution whose vision is "To be your primary financial institution." Being part of our credit union means being part of our community.

UHCU Offers:

• Competitive Benefits Package
• 401(k) options (Pre-Tax and/or Roth)
• Generous paid time off (PTO)
• Education Reimbursement Program
• Opportunity to Advance!

Important Note: We take hiring very seriously. Interviewing at UHCU may include phone interviews, as well as 1st & 2nd round interviews. We are unable to follow-up with each and every applicant, but we do our best to run a thorough process for candidates whom we identify as a potential fit. We will be sure to contact you if that is the case!