Teller Senior

First Horizon Corp.; Collierville (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

First Horizon Corp. is seeking a customer service oriented teller to process daily financial transactions in a retail banking setting. You will handle deposits, withdrawals, transfers and loan payments while delivering excellent client experiences.

Role requires 4+ years in customer service or teller roles, high school diploma or GED, and strong cash handling and sales abilities. On-site position with standard banking hours.

Qualifications

• High school diploma or GED required.
• 4+ years of customer service, cash handling, sales or teller experience or equivalent.
• Strong computer and numerical skills.

Responsibilities

• Handle a cash drawer with audit and security adherence.
• Process deposits, withdrawals, transfers and loan payments for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM transactions.
• Assist with vault responsibilities and night deposit verifications.
• Stay informed of operational updates and compliance guidelines.
• Deliver excellent client experiences and resolve issues promptly.
• Identify cross-selling opportunities and refer clients to the appropriate team.
• Promote bank products to enhance client relationships.
• Follow bank regulations, policies, risk management and ethics.

Skills

Customer service

Cash handling

Sales

Communication skills

Education

High school diploma or GED

Tools

Microsoft Office Suite

10-key calculator

Coin counter

Job description

Location:On site at location listed in job posting.

Hours: Monday - Thursday 9:00AM-4:00PM and Friday 8:30AM-615PM, Rotating Saturdays 9AM-1:15PM

SUMMARY

Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail banking environment. Often serving as the first point of contact to the client, may have responsibility for recommending bank products or referring clients to other areas of the Bank. Develop and retain long-term and profitable client relationships to maximize revenue growth. Responsible for maintaining high customer service and procedural standards. Provides fulfillment of retail banking products either through referral based leads, prospecting lists or self-sourcing. Monitors and maintains control of cash.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational efficiency

• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Process deposits, withdrawals, transfers and loan payment transactions for customers.
• Process miscellaneous transactions (bonds, municipal coupons, money orders, etc.).
• Assist in daily balancing and processing of ATM(s), including the processing of all entries.
• Assist in the verification of deposits in the night and lobby depository.
• Assist with the dual control vault responsibilities.
• Stay informed of all operational updates and changes to ensure compliance with all current guidelines.

Client experience

• Deliver excellent client experiences consistently and promptly resolve client issues effectively.
• Ensure an excellent overall client experience by assisting clients with select service needs.
• Enhance individual knowledge to better serve clients by attending relevant sales, service, and product knowledge meetings, training classes, and web-based learning.

Sales and service

• Identify cross selling opportunities and refer clients/prospects to the appropriate team.
• Promote bank products and services to further enhance client relationships.

Compliance and risk management

• Expected compliance with bank regulations, policies, procedures, risk management, internal controls, and the First Horizon code of ethics.
• Perform all other job related duties as assigned

SUPERVISORY RESPONSIBILITIES

No supervisory responsibilities

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the qualifications listed below are representative of the education and experience required and/or preferred as noted.

• High school diploma or GED required. 4+ years of customer service, cash handling, sales or teller experience required or equivalent combination of education and experience.

COMPUTER AND OFFICE EQUIPMENT SKILLS

• Microsoft Office Suite
• In addition, 10-key calculator; coin counter