Teller - Santa Ana, St. Andrew Pl

O. C. Credit Union; Santa Ana (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Paid holidays

Vacation and sick days

Job summary

Orange County’s Federal Credit Union (OCFCU) in Santa Ana seeks a Member Service Representative (Teller) to serve as the face of the credit union, handling teller transactions and helping members with new accounts and products.

The role requires cross-selling, strong communication, and the ability to work with various banking systems. Availability Monday-Saturday with shifts 8:30 AM–6:30 PM on weekdays and 8:30 AM–2:30 PM Saturdays.

Qualifications

• Experience in a banking or credit union environment.
• Proven ability to cross-sell and refer products and services.
• Clear, approachable written and verbal communication skills.

Responsibilities

• Handle teller transactions and learn to open new accounts with accuracy.
• Cross-sell products and services to members.
• Resolve issues with a consultative approach that builds trust.
• Maintain accurate records and adhere to policies.

Skills

Banking experience

Cross-selling

Communication

Availability weekends

Integrity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salary Range: $20.00 To $22.00 Hourly

Build Relationships. Build Futures. Build Your Career.

Fluency in the Spanish Language Preferred

At Orange County’s Federal Credit Union (OCFCU), banking is personal—always has been. For more than 85 years, we’ve helped our members reach life’s milestones by building real relationships, not pushing transactions. With $3+ billion in assets and 145,000+ members, we’re proud of where we’ve come from—and excited about where we’re going next.

Our people-first philosophy isn’t just a tagline. It’s why we’ve been named #1 Credit Union by the Orange County Register for several years and most recently 2024 & 2025! We’re also honored with workplace satisfaction—driven directly by employee voices. When you join OCFCU, you’re joining a workplace where people genuinely enjoy coming to work and feel empowered to do meaningful, impactful work every day.

Why Work With Us?

• Make a Difference: If you're passionate about serving people, this role offers a unique opportunity to positively impact your community.
• Grow With Us: We provide a clear path for career advancement, supported by professional and personal development programs.
• Be Valued: From day one, you'll receive generous benefits, including top-tier health insurance, a robust 401(k) plan, and paid holidays.

Your Role:

As a Member Service Representative (Teller), you'll be the face of our credit union, providing a range of services that go beyond basic transactions.

• Handle teller transactions and eventually learn to open new accounts with accuracy and a friendly demeanor.
• Cross-sell products and services, helping members discover solutions that meet their financial needs.
• Resolve any issues with a consultative approach that builds trust and long-term relationships.

What We're Looking For:

• Experience: Within a banking or credit union environment, recent Teller experience experience is preferred.
• Sales & Communication Skills: Proven ability to cross-sell and refer products and services effectively. Ability to write and speak in an approachable yet professional manner.
• Technology: Ability to understand and use various systems and software.
• Availability: Must be available Monday through Saturday, with schedules varying between 8:30 AM and 6:30 PM on weekdays and 8:30 AM to 2:30 PM on Saturdays.
• Integrity: Willingness to undergo thorough background and credit checks.
• Ambition: Ongoing development towards new accounts and relationship banker is required.

Compensation:

We value your experience and skills, and our competitive hourly rates reflect that. Final offers are based on qualifications, internal equity, and the level of position offered. Below are OCFCU’s branch job levels with their corresponding hourly pay:

• Member Service Rep. I: $20.00 (requires minimum two years of customer service and cash handling experience)
• Member Service Rep. III: $21.00 - $22.00 (requires minimum one year recent Teller experience and six-months of New Accounts experience)
• Health Coverage: Comprehensive benefits, including Anthem, Delta Dental, and VSP, effective from your first day.
• Financial Security: Life insurance at no cost and a 401(k) plan with a 6% employer match, dollar for dollar.
• Work-Life Balance: 13 days of vacation and seven (7) sick days annually plus paid holidays.
• Recognition & Growth:Annual merit increases, discretionary bonuses, and educational grants up to $1,000 per year.

Orange County's Federal Credit Union is an Equal Opportunity Employer. Pre-employment screenings, including background and credit checks, are required.