Teller Retail Banker

Woodforest National Bank; Portsmouth (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading employee-owned bank as a Retail Banker. You'll engage customers, recommend products, and enhance their banking experience. With training and growth opportunities, this role is ideal for those passionate about customer service and sales.

Qualifications

• 3 years of relevant sales and/or customer service experience.
• High School Diploma or equivalent required.

Responsibilities

• Achieving individual sales by recommending bank products.
• Processing transactions and opening accounts.
• Handling branch servicing duties.

Skills

Customer Service

Sales

Problem Solving

Education

High School Diploma

Associate’s Degree

Bachelor’s Degree

Job description

Job Description - Teller Retail Banker (068223)

Your Future Starts Here!

Description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning bank, one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest, we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest, you will become part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker, you will receive training that will allow you to successfully engage and enhance the customer’s experience by offering products and services that best meet their needs. The well-rounded knowledge base that you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem-solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training.

Qualifications

Minimum Qualifications / Experience:

• 3 years of relevant and transferable sales and/or customer service experience;
• OR an Associate’s degree and 1 year of relevant and transferable sales and/or customer service experience;
• OR a Bachelor’s degree.

Previous instore banking experience is preferred, but not required.

Formal Education & Certification:

• High School Diploma or equivalent required.

Work Status:

• Full-time.

Supervisory Responsibility:

Travel:

• Little to no overnight travel expected. Based on the occasional business need, you may be expected to cover nearby branch locations up to 45 miles from your assigned branch location.

Working Conditions:

• Conditions include standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.