Teller Retail Banker

Woodforest National Bank; Norfolk (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking enthusiastic Retail Bankers to join their vibrant team. This role offers a unique opportunity to engage with customers, providing tailored banking solutions while contributing to community service. With a focus on building relationships, you will enhance customer experiences through proactive sales and exceptional service. The position promises a fulfilling career path with opportunities for advancement in a supportive and inclusive environment. If you are passionate about helping others and eager to grow in the banking sector, this is the perfect opportunity for you.

Qualifications

• 3 years of sales and/or customer service experience required.
• Must be positive and engaging.

Responsibilities

• Achieving individual sales by marketing bank products and services.
• Processing transactions and opening accounts.

Skills

Customer Service

Sales

Problem-Solving

Education

High School Diploma or equivalent

Associate's Degree

Job description

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized, award-winning bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, with our Employee Stock Ownership Plan being the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest, we care and prove it by volunteering with local charities and food banks to give back to the communities we serve. By joining Woodforest, you will become part of one of the largest employee-owned banks in the country!

Our Retail Bankers are the face of our organization and are critical in caring for our customers each day. As a Retail Banker, you will receive training to successfully engage and enhance the customer's experience by offering products and services that meet their needs. The well-rounded knowledge base you develop will prepare you for advancement opportunities and a robust career in banking at Woodforest. Key responsibilities include:

• Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers.
• Processing transactions, opening accounts, and performing account maintenance.
• Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines.
• Employing problem-solving skills to address customer inquiries and concerns in a manner consistent with the Woodforest Experience training.

Qualifications:

Minimum Qualifications / Experience:

• 3 years of relevant and transferable sales and/or customer service experience;
• OR an Associate's degree and 1 year of relevant and transferable sales and/or customer service experience;
• Previous in-store banking experience is preferred but not required.
• Must be positive and engaging.

Formal Education & Certification:

• High School Diploma or equivalent required.

Work Status:

• Full-time.

Travel:

• Little to no overnight travel expected. Based on occasional business needs, you may be asked to cover nearby branch locations within 45 miles of your assigned branch.

Working Conditions:

• Conditions include standing most of the time; may involve walking, moving, bending, stooping, or sitting for brief periods; occasional lifting and carrying items up to 30 lbs.

Disclaimer:

This job description is not exhaustive and may include additional duties as assigned. Management reserves the right to reassign duties and responsibilities at any time.

Woodforest is an Equal Opportunity Employer, including Disability and Veteran status.