Relationship Banker
Cornerstone Community Financial Credit Union
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Benefits offered by this job
Job summary
Cornerstone Community Financial Credit Union in Royal Oak, MI is seeking a Relationship Banker to build and nurture member relationships. The role emphasizes consultative sales, product knowledge, and accurate processing of transactions and documentation.
You will educate members on financial products, assist with mortgage lending, and support the member experience through in-person and remote interactions, with a focus on compliance and exceptional service.
Qualifications
- High school diploma or GED required.
- Six months to two years of related experience.
- Two years in proactive sales in banking/credit union environment opening accounts and taking loan applications.
Responsibilities
- Identify opportunities and deliver financial solutions through consultative interviewing, including mortgage lending, consumer accounts, and loan applications.
- Process transactions, update account information, and document member interviews with accuracy.
- Research issues and collaborate with internal departments to resolve concerns.
- Coordinate with Lending staff to ensure seamless loan closing and member service.
- Perform department support duties and comply with applicable laws and policies.
Skills
Education
Tools
Job description
If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.
Full-Time Regular J812 - Univ II III Royal Oak, MI, US
Salary Range: $21.00 To $22.00 Hourly
The Relationship Banker/Member Advisor will support CCF by developing and nurturing relationships with our membership working diligently to find real positive solutions for their financial needs. They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. Offers appropriate products/services to deepen member relationships with CCF in accordance with CCF's goals and growth targets. Serves as a professional representative of the credit union through all member interactions and ensures each member receives outstanding member service by performing within CCF's vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and in-person interactions.
- Utilizes a consultative interview process with each interaction to identify opportunities and deliver creative financial solutions, including, but not limited to facilitating the mortgage lending process, opening and maintaining consumer accounts, processing consumer loan applications, Credit Insurance, GAP, and MBP and other duties as assigned to deepen the member relationship with CCF. Educates members on benefits of products and services offered by CCF. Includes calculating loan terms, rates, amount financed, and payment amounts
- Processes financial transactions, updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
- Research issues and situations and collaborates with internal departments, as necessary, to resolve concerns.
- Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership. Follows-up through the loan closing process.
- Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Six months to two years of similar or related experience, including time spent in preparatory positions.
- Minimum 2 years of experience in a proactive sales position and an additional year minimum in a banking/credit union environment opening accounts and taking loan applications.
- A high school degree or GED is required.
- Proficiency with the Microsoft suite of products including Word and Outlook.
- Familiarity with financial products preferred.
- Ability to perform basic mathematical calculations including addition, subtraction, division, multiplication, rates, and percentages.
- Strong attention to detail.
- Demonstrated strong customer service skills that include proven ability to handle difficult member interactions.
- Strong communication skills must be demonstrated through oral and written means.
- Ability to be bonded.
- Ability to obtain and maintain notary designation.
When you join CCF you're not just taking a job- you're joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences.
We offer a comprehensive benefits package designed to support the well-being of our employees:
- Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
- Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
- Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
- Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage.
- Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
- Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
- Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
- Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
- Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
This position is based in Royal Oak, MI.
CCF is committed to equal opportunity and complies with EEOC rules and regulations.
The Relationship Banker/Member Advisor will support CCF by developing and nurturing relationships with our membership working diligently to find real positive solutions for their financial needs. They will utilize their strong product knowledge to promote, educate, and cross-sell financial products and services to meet the current and future financial needs of our members. Offers appropriate products/services to deepen member relationships with CCF in accordance with CCF's goals and growth targets. Serves as a professional representative of the credit union through all member interactions and ensures each member receives outstanding member service by performing within CCF's vision, mission, goals, and living our service promises through inbound calls, outbound calls, email, and in-person interactions.
- Utilizes a consultative interview process with each interaction to identify opportunities and deliver creative financial solutions, including, but not limited to facilitating the mortgage lending process, opening and maintaining consumer accounts, processing consumer loan applications, Credit Insurance, GAP, and MBP and other duties as assigned to deepen the member relationship with CCF. Educates members on benefits of products and services offered by CCF. Includes calculating loan terms, rates, amount financed, and payment amounts
- Processes financial transactions, updates account information, and documents member interviews in our core system promptly, efficiently, and accurately with close attention to detail.
- Research issues and situations and collaborates with internal departments, as necessary, to resolve concerns.
- Fosters cooperation, teamwork, and frequent communication with the Centralized Lending and Loan Processing staff to ensure seamless service for our membership. Follows-up through the loan closing process.
- Performs department related support duties, to include, but not limited to scanning, faxes, and working daily reports.
- Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
- Six months to two years of similar or related experience, including time spent in preparatory positions.
- Minimum 2 years of experience in a proactive sales position and an additional year minimum in a banking/credit union environment opening accounts and taking loan applications.
- A high school degree or GED is required.
- Proficiency with the Microsoft suite of products including Word and Outlook.
- Familiarity with financial products preferred.
- Ability to perform basic mathematical calculations including addition, subtraction, division, multiplication, rates, and percentages.
- Strong attention to detail.
- Demonstrated strong customer service skills that include proven ability to handle difficult member interactions.
- Strong communication skills must be demonstrated through oral and written means.
- Proven sales aptitude.
- Ability to be bonded.
- Ability to obtain and maintain notary designation.
When you join CCF you're not just taking a job- you're joining a community. From milestone anniversaries to our legendary chili cook-off, we believe in recognizing achievements and building connections through fun, shared experiences.
We offer a comprehensive benefits package designed to support the well-being of our employees:
- Competitive Base Compensation: Competitive salary with eligibility for performance-based incentives.
- Paid Time Off: PTO available to support work-life balance, in addition to 13 paid company holidays per year.
- Wellness & Volunteer Time: Additional time off to support employee wellness and community involvement.
- Health Insurance Coverage: Multiple low-deductible medical plan options, as well as dental and vision coverage.
- Employer-Paid Coverage: Company-paid life insurance and short- and long-term disability coverage.
- Flexible Spending Accounts (FSA): Options for both medical and dependent care FSAs.
- Education Assistance: Tuition reimbursement and student loan repayment support to help advance your education and career.
- Retirement Benefits: 401(k) plan with up to 4% company match, plus an additional 4% profit-sharing contribution.
- Employee Assistance Program (EAP): Confidential support services for personal and professional challenges
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