Teller - Raymore, MO

First National Bank of Omaha; Raymore (MO); On-site; USD 2,480,000 - 2,893,000; Full time

Benefits offered by this job

Medical

Dental Insurance

Vision Insurance

401k with matching

Time Off Programs

Health Savings Account

Employee Banking

Growth Opportunities

Tuition Assistance

Short-Term/Long-Term Disability

Job summary

FNBO in Raymore, MO is seeking a Teller to greet customers, process transactions, balance cash, and refer banking services as appropriate. This role emphasizes accuracy, security, and friendly service in a high-volume retail bank environment.

Scheduled hours include Monday–Friday with some Saturdays; starting pay is $19/hour with benefits including health, dental, vision, 401(k) matching, time off, HSA, and tuition assistance. Onsite role with growth opportunities within FNBO network.

Qualifications

• High School diploma or equivalent required.
• Retail sales/service experience including cash handling, or prior teller experience preferred.
• Professional written and verbal communication skills.
• Exhibit and maintain high degree of professionalism.
• Maintain high degree of confidentiality and integrity.
• Strong time management skills.
• Attention to detail.
• Demonstrates computer literacy.
• Proactive sales and service skills including outbound calls to customers.

Responsibilities

• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
• Process all types of teller transactions accurately and according to policy and procedure.
• Assist customer with additional requests or service issues.
• Process daily night drop and ATM deposits and balancing under dual control.
• Maintain security of teller cash according to authority levels per the Authorities and Guidelines.
• Work toward achievement of individual sales and service goals.
• Handle cash accurately to maintain an acceptable cash difference record.
• Preserve the confidentiality of customer information according to policy.
• Perform operational workflow for teller area, handle compliance, audit, operations and follow regulatory standards.
• Attend and participate in ongoing training and Financial Center meetings.

Skills

Cash handling

Customer service

Communication

Professionalism

Time management

Computer literacy

Education

High School diploma or equivalent

Job description

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success.

Summary of the Job

Provides existing and potential customers with excellent customer service while performing a variety of transaction functions, in line with established policies and procedures. Knowledgeable of bank services to cross sell or refer products/services as customer needs are identified.

About This Role

Scheduled hours will be: Monday - Friday 8:15am - 5:45pm with a rotation of Saturdays.

Essential Duties and Responsibilities

• Demonstrates commitment, dependability and respect for the team with attendance, punctuality, and agreed-upon schedule of availability.
• Projects a professional image in dress, manner, communication and focus.
• Associate may be asked to travel to multiple financial centers within a region(s).
• Greet and assist customers as they arrive in the Financial Center; provide exceptional customer service throughout the customer interaction.
• Process all types of teller transactions accurately and according to policy and procedure.
• Assists customer with additional requests or service issues.
• Process daily night drop and ATM deposits and balancing under dual control.
• Maintains security of teller cash according to authority levels per the Authorities and Guidelines.
• Works toward achievement of individual sales and service goals.
• Expected to meet minimum performance standards as outlined in the performance scorecard for this position.
• Handles cash accurately to maintain an acceptable cash difference record.
• Preserves the confidentiality of customer information according to the Non-solicitation and Non-disclosure policy of the Bank.
• Performs operational workflow for teller area, handles compliance, audit, operations and follows regulatory standards.
• Expected to attend and participate in ongoing training and Financial Center meetings.
• Other tasks as assigned.

Job Qualifications / Preferred Skills and Abilities

• High School diploma or equivalent required
• Retail sales/service experience including cash handling, or prior teller experience preferred
• Professional written and verbal communication skills.
• Exhibit and maintain high degree of professionalism.
• Maintain high degree of confidentiality and integrity.
• Strong time management skills.
• Attention to detail.
• Demonstrates computer literacy.
• Proactive sales and service skills including outbound calls to customers.

Work Environment

It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.

Compensation and Benefits Overview

Starting pay for Teller positions is $19/hour. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:

• Medical
• Dental
• Vision Insurance
• 401k, With Matching Contributions
• Time Off Programs
• Health Savings Account (HSA)/Dependent Care
• Employee Banking
• Growth Opportunities
• Tuition Assistance
• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/.

Equal Opportunity & Belonging

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC.

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants).

Bilingual Careers Internships & Trainee Program

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

We strive to represent the communities in which we serve. Learn more here.

Grow Your Career with FNBO

Grow Your Career with FNBO! For 170 years, our holding company - First National of Nebraska (FNNI) - has grown to more than 4,500 employees with locations in nine states and $35 billion in assets. We are proud to serve our customers and communities with banking offices located in Nebraska, Colorado, Illinois, Iowa, Kansas, Missouri, South Dakota, Texas and Wyoming. FNBO (First National Bank of Omaha) believes that a bank should be a force for good in the world; to positively influence the lives of our employees, customers and the success of the communities we serve. Whether you're just beginning your career or taking it to the next level, you'll find your fit here.

Application Deadline

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.

Contact Information for Accessibility and Application Support

FNBO endeavors to make our site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact HR Solution One via either email or phone using the contact information below.

Online (Primary Response Hours: M-F, 8a-5p Central) [e-mail]

Phone (Available: M-F, 10a-2p; Central) [phone] [phone]

Job number: R-20261511