Teller (PT) - Feeding Hills Branch

Westfield Bank; Feeding Hills (MA); On-site; USD 13,000 - 20,000; Part time

Job summary

Westfield Bank is seeking a part-time Teller in Retail Banking to provide prompt, professional service for new and existing customers. You will handle day-to-day transactions such as deposits and withdrawals and respond to customer inquiries, while ensuring accurate cash handling and adherence to bank policies.

The position requires prior cash handling or customer service experience and a high school diploma or GED.

Qualifications

• High School Diploma or GED required.
• Minimum of 6 months cash handling and customer service experience preferred.
• Must complete BSA, AML and other regulatory training as assigned.

Responsibilities

• Adheres to established Westfield Bank customer service standards.
• Independently processes teller transactions and related services.
• Maintains security of cash drawer and balances it at end of day.
• Meets referral goals by guiding customers to bank products and services.

Skills

Cash handling

Customer service

Attention to detail

Education

High School Diploma or GED

Job description

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Position

Teller

Department

Retail Banking

Job Status

Part-Time

FLSA Status

Non-Exempt

Grade

5

Reports to

Branch Manager

Amount of Travel Required

Some Travel

Positions Supervised

N/A

Position Summary

Provides prompt and professional service to new and existing customers by handling day-to-day transactions which include but not limited to; processing transactions such as deposits and withdrawals and assisting with customer inquiries.

Must be available to work the following schedule

• Wednesday 12:15p – 5:15p
• Thursday 12:15p – 6:15p
• Friday 12:15p – 6:15p
• Saturday 9:15a – 12:15p

Total Hours: 20

Essential Functions

• Adheres to established Westfield Bank customer service standards.
• Provides information regarding bank products to all potential customers both retail and commercial.
• Independent performance of all teller transactions and related services.
• Maintains security of cash drawer.
• Proves cash drawer at end of day.
• Meets assigned referral goals through referral of bank products and services to meet customers banking needs.
• Assists in resolving customer problems as they arise.
• May assist with balancing the ATM.
• Assist customers with Safe Deposit.
• Must complete BSA, AML, and other Regulatory and Continuing Education as assigned.
• Must adhere to all bank and regulatory policies and procedures specific to position.
• Assumes additional responsibilities as requested.

Position Qualifications

Competencies

• Accountability
• Customer Relations
• Decision Making/Judgment
• Job Knowledge
• Quality

Education/Experience/Skills

• High School Diploma or GED required.
• Minimum of 6 months of previous cash handling and customer service experience preferred.

PHYSICAL DEMANDS

• Stand: F (Frequently)
• Walk: F (Frequently)
• Sit: O (Occasionally)
• Handling / Fingering: C (Constantly)
• Reach Outward: F (Frequently)
• Reach Above Shoulder: O (Occasionally)
• Climb: O (Occasionally)
• Crawl: O (Occasionally)
• Squat or Kneel: F (Frequently)
• Bend: F (Frequently)

Lift/Carry

• 10 lbs or less: F (Frequently)
• 11-20 lbs: F (Frequently)
• 21-50 lbs: O (Occasionally)
• 51-100 lbs: N (Not Applicable)
• Over 100 lbs: N (Not Applicable)

Push/Pull

• 12 lbs or less: O (Occasionally)
• 13-25 lbs: O (Occasionally)
• 26-40 lbs: O (Occasionally)
• 41-100 lbs: O (Occasionally)

N (Not Applicable) Activity is not applicable to this occupation.

O (Occasionally) Occupation requires this activity up to 33% of the time (0-2.5+ hrs/day)

F (Frequently) Occupation requires this activity from 33%-66% of the time (2.5-5.5+ hrs/day)

F (Frequently) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

C (Constantly) Occupation requires this activity more than 66% of the time (5.5+ hrs/day)

Other Physical Requirements

None

Westfield Bank has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.