Teller Pelham NH Branch

Rockland Trust; Pelham (NH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401(K) retirement plan

Tuition assistance

Wellness program

Job summary

Rockland Trust is hiring a Teller Trainee in Pelham, NH. In this role, you will be the first point of contact for customers, providing them with exceptional service and support while helping them with various banking transactions. You will also engage in customer needs assessment and build relationships.

The ideal candidate should possess a high school diploma and strong communication skills, with a sales-oriented and service-driven approach. Comprehensive benefits, including health insurance and tuition assistance, are offered.

Qualifications

• Strong verbal and written communication skills.
• Ability to use technology to achieve business goals.
• Sales and service‑oriented personality.

Responsibilities

• Greet customers as they enter the branch and guide them.
• Provide efficient customer service in person and via telephone.
• Process deposits, withdrawals, payments, and other transactions.

Skills

Verbal communication

Written communication

Sales orientation

Customer service

Technology usage

Education

High school diploma or equivalent

Job description

Job Description

As a Teller Trainee at Rockland Trust, you are at the heart of our branches and the frontline of customer service, proactively exploring customer needs and offering personalized advice that serves to develop and maintain relationships. Each day, you create a memorable experience for customers while contributing to the fulfillment of branch and company goals.

What You’ll Experience

• Meaningful relationships: We believe that each relationship matters and are fully committed to creating a respectful and inclusive environment where everyone is given the chance to succeed.
• Commitment to community: We believe supporting our communities is essential and are committed to helping those in need.
• Recognition & reward: We believe all colleagues should be recognized for their contributions.
• Training & development: We believe all colleagues are critical to our future and we will invest in their success by providing educational experiences and resources to manage and navigate their careers.
• Comprehensive benefits: Competitive compensation with performance incentive awards, health, dental and vision insurance, pet insurance, 401(K) retirement plan, long‑term disability & life insurance, child‑care reimbursement, tuition assistance, an award‑winning wellness program and more.

What You’ll Do

• Make the first impression to our customers as they enter the branch, warmly greeting them and guiding them to the colleague who can best support their needs.
• Engage in constant customer support, exhibiting efficient, effective, and courteous customer service in person and via telephone.
• Serve customers by supplying them with information on the Rockland Trust banking products best suited to their individual needs.
• Ensure that customers feel cared for as you perform duties that require a high level of accuracy, such as processing deposits, withdrawals, payments, cash checking, and other financial transactions.
• Make decisions alongside the immediate supervisor, which may become more extensive as the position gains in knowledge and experience.
• Work closely with our training team and your branch team to learn about these responsibilities, and to complete Rockland Trust’s Teller Training.
• Perform any other duties as assigned by management.

Required Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Comfortable using technology, including computers, to facilitate the achievement of business goals.
• Sales and service‑oriented personality.
• Ability to maintain a professional appearance.
• Positive approach to interactions with customers and team members.
• Ability to work within normal office requirements, with long periods of standing and continuous customer support.
• Ability to lift and carry up to 50 pounds.
• Willingness and ability to work within a flexible work week, which may include weekends, as customer needs dictate.
• Ability to successfully complete our training program.

Preferred Skills/Experience

• Candidates should have 1-2 years prior teller experience or cash handling/customer service skills.

Equal Opportunity Employment

We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.